Client Account Manager

4 days ago

Gurgaon, Haryana, India Zyvka Full time ₹ 36,00,000 - ₹ 43,20,000 per year
Overview: The Client Account Manager plays a crucial role in maintaining and enhancing the relationships between the company and its clients. They are responsible for serving as the main point of contact for client inquiries, ensuring client satisfaction, and maximizing client retention and growth. Budget- 3.6lpaMBA HR is a must
Key Responsibilities:
  • Developing and nurturing strong client relationships
  • Understanding client needs and objectives
  • Acting as the liaison between clients and internal teams
  • Forecasting and tracking client account metrics
  • Identifying opportunities to upsell or cross-sell services
  • Resolving client issues and escalating as needed
  • Creating and delivering reports on account status
  • Collaborating with sales and marketing teams to drive revenue growth
  • Ensuring timely and successful delivery of solutions according to client needs
  • Conducting regular client meetings to review service needs and usage trends
  • Managing multiple accounts and clients simultaneously
  • Monitoring and analyzing client account performance
  • Identifying potential risks and implementing effective solutions
  • Handling contract renewals and negotiations
  • Providing exceptional customer service
Required Qualifications:
  • MBA- HR is a must
  • Proven work experience as an Account Manager, Sales Account Manager, or a relevant role
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
  • Strong business sense and industry expertise
  • Excellent listening, negotiation, and presentation abilities
  • Experience in delivering client-focused solutions based on customer needs
  • Demonstrated ability to manage multiple projects at a time
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong problem-solving and analytical skills
  • Proficiency in MS Office and CRM software
  • Proven ability to manage and prioritize tasks and time efficiently
  • Ability to travel to meet clients as needed
  • Proven track record of meeting and exceeding KPIs
  • Customer service-oriented approach

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