Front Office Receptionist

2 weeks ago

Anna Nagar East Chennai Tamil Nadu, India JVM HOSPITALITY Full time ₹ 18,000 - ₹ 36,000 per year

Front Office / Customer Relationship Officer (CRO)

Key Responsibilities

1. Guest Handling & Reception

  • Welcome guests with a warm and professional attitude.
  • Provide complete spa menu guidance and explain available therapies, packages, and offers.
  • Manage walk-ins and guide guests through check-in and check-out procedures.
  • Maintain a clean, calm and premium reception ambiance.

2. Appointment & Schedule Management

  • Manage bookings via phone, WhatsApp, website & walk-ins.
  • Allocate masseuses based on availability and operational guidelines.
  • Ensure appointment timelines are managed efficiently.
  • Coordinate with therapists for smooth service flow.

3. Customer Relationship Management

  • Build rapport with customers to encourage repeat visits.
  • Inform customers about special offers, tele-caller benefits, or membership plans.
  • Handle customer questions professionally (e.g., therapist queries, service procedures, etc.).
  • Ensure customer satisfaction and collect feedback after sessions.

4. Telecalling & Follow-Up

  • Call old customers to invite them for repeat visits and explain special revisit rates.
  • Follow up on pending appointments or rescheduling.
  • Maintain call logs and conversion reports.

5. Billing & Payments

  • Handle billing through POS / software.
  • Ensure accuracy in package price, taxes, discounts, and telecaller offers.
  • Maintain daily cash, UPI, and card payment reports.

6. Coordination & Operations

  • Liaise with housekeeping for room readiness.
  • Coordinate with therapists to avoid wait times.
  • Support the manager in maintaining service standards.

7. Compliance & Professional Standards

  • Follow Mazaya's professional and family-friendly guidelines.
  • Ensure rules are followed:

— No sharing of therapist photos

— No choosing therapists

— Maintain privacy and safety of customers

  • Maintain confidentiality of customer data.

Required Skills

  • Excellent communication skills (English & Tamil essential).
  • Polite, customer-friendly attitude.
  • Ability to multitask in a fast-paced environment.
  • Basic computer & WhatsApp proficiency.
  • Strong teamwork and problem-solving skills.

Experience

  • 1–3 years in Spa, Hospitality, Hotel, Salon, or Customer Service preferred.
  • Freshers with excellent communication & attitude can apply.

Working Hours

  • Shift-based (9 hours) including weekends and holidays.
  • Weekly off as per rota.

Salary

  • Competitive salary + Incentives + Performance bonus.

Job Type: Full-time

Pay: ₹18, ₹30,000.00 per month

Work Location: In person

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