Saas Product manager

2 weeks ago

Mumbai, Maharashtra, India Zell Education Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About Zell Education

Transforming careers through affordable, accessible training and top-notch education in partnership with industry experts. We're dedicated to empowering individuals for professional success. At our workplace, dedication meets quirkiness, fostering innovation and collaboration. With a serious approach to work and a commitment to enjoyment, we offer a close-knit, family-like atmosphere. Join us for a fulfilling work-life balance where your ideas and uniqueness are celebrated, making each day an exciting adventure.

For more information, please visit:

Roles & Responsibilities

As
Deputy Manager – IT
, you will be responsible for driving the integration, optimization, and transformation of our technology ecosystem to support business growth and operational efficiency.

Key Responsibilities:

  • System Integration:
    Manage and integrate organizational systems including CRM, LMS, SAAS platforms, telephony, ticketing systems, and marketing channels.
  • Project Management:
    Conduct market research, gap assessments, requirement analysis, and build roadmaps for projects. Drive process optimization initiatives to improve efficiency and scalability.
  • Stakeholder Coordination:
    Act as the central project coordinator, ensuring alignment and smooth execution across multiple stakeholders.
  • Vendor Management:
    Oversee vendor relationships by monitoring service quality, negotiating contracts, and implementing cost-effective strategies for strong, reliable partnerships.
  • Asset & Infrastructure Management:
    Manage company IT assets and maintain robust network infrastructure to ensure connectivity, security, and maximum value utilization across locations.
  • Process Implementation:
    Design and implement standardized, automated processes across departments to improve operational efficiency and reduce dependency on manual efforts.
  • Digital Transformation:
    Lead digital initiatives to modernize operations, automate workflows, and enhance organizational capabilities through innovative technology solutions.

Who We're Looking For

  • Minimum
    3+ years of IT experience
    , preferably in a
    startup environment
    .
  • Bachelor's degree in
    Computer Science, Information Technology, or a related field
    .
  • Strong knowledge and hands-on experience with
    system integration
    (CRM, LMS, telephony, SAAS platforms, marketing channels).
  • Proven expertise in
    project management
    (research, gap analysis, requirement gathering, and roadmap planning).
  • Excellent
    stakeholder management
    , analytical, and problem-solving skills.
  • Ability to
    lead digital transformation initiatives
    and optimize organizational processes.

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