Clinic Manager

9 hours ago

Kolkata, West Bengal, India Dr Jamuna Pai's SkinLab Full time ₹ 4,00,000 - ₹ 5,00,000 per year

Female Candidates Only

Job Summary:

We are seeking a highly organized, proactive, and customer-focused Clinic Manager to oversee daily operations of our aesthetic clinic. The ideal candidate will have experience in clinic or spa management, a passion for the beauty and wellness industry, and a commitment to delivering exceptional client care. You will lead the team, drive business growth, and ensure compliance with all clinical and operational standards.

Key Responsibilities: Operations Management:

  • Oversee day-to-day clinic operations to ensure efficiency and high-quality service delivery.
  • Maintain a clean, safe, and welcoming environment in line with health and safety regulations.
  • Manage inventory and supplies, ensuring timely ordering and stock control.
  • Ensure all equipment is well-maintained and serviced regularly.

Team Leadership:

  • Manage, train, and motivate clinic staff including aestheticians, nurses, receptionists, and support staff.
  • Create staff schedules, manage attendance, and handle HR-related tasks.
  • Conduct regular team meetings, performance reviews, and development sessions.

Client Experience:

  • Ensure outstanding customer service at every client touchpoint.
  • Handle client concerns or complaints in a professional and effective manner.
  • Promote a culture of hospitality, confidentiality, and satisfaction.

Sales & Marketing:

  • Monitor and drive clinic KPIs, revenue targets, and client retention.
  • Collaborate with marketing teams on campaigns, social media, events, and promotions.
  • Upsell and cross-sell treatments and products based on client needs and clinic goals.

Compliance & Administration:

  • Ensure compliance with medical, legal, and industry standards and protocols.
  • Maintain accurate records, reports, and documentation as required by law or internal policies.
  • Coordinate with medical personnel to ensure treatment standards and care quality.

Requirements:

  • Proven experience as a clinic manager, spa manager, or similar leadership role in the beauty, wellness, or healthcare industry.
  • Strong leadership and people management skills.
  • Excellent communication and customer service skills.
  • Knowledge of aesthetic treatments and products (preferred).
  • Proficient in clinic software systems and Microsoft Office.
  • Ability to work flexible hours, including weekends if required.

Job Types: Full-time, Permanent, Fresher

Pay: ₹40, ₹50,000.00 per month

Work Location: In person

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