Facultative Re-Insurance

2 weeks ago

Mumbai Metropolitan Region, India WTW Full time US$ 90,000 - US$ 1,20,000 per year

Description
Principal Duties/Responsibilities

Process & client service management

  • Client Management: Handle a portfolio of clients in collaboration with NA client service teams
  • Client Support: Assist Client Advocacy colleagues in preparing, reviewing, and managing tasks related to North America Risk & Broking – Property and Casualty insurance renewals, including document and data management.
  • Collaboration: Work with functional and client management teams to finalize deliverables. Eg. Loss Runs, COPE details, Exposure information, Policy Documents delivery, Premium finance, Accounting & Settlement issues, Summaries of Insurance to ensure clients understand their coverage, Schematics, Certificates, etc
  • Meetings: Arrange and facilitate internal / external strategy meetings (with clients) for policy renewals, preparing minutes and supporting coordination between Advocacy and Broking teams.
  • Proposal Process: Participate in drafting proposals, ensuring data accuracy for client submissions, and following up with carriers on binding confirmations.
  • Tax Filing: Collaborate with the service teams and client teams to ensure timely tax filings, avoiding penalties for late or incorrect submissions. Process Quality management
  • Quality Assurance: Aid in quality control and continuous improvement, publishing quality metrics, and ensuring compliance with regulations and internal standards.

Principal Duties/Responsibilities

  • Escalation Management: Manage escalations effectively by collaborating with stakeholders and leading root cause analysis to prevent future issues. People Development:
  • Training & Mentorship: Train and mentor new and existing team members, evaluate training programs, and facilitate internal learning solutions.

Top 5 Competencies

  • Communication
  • Problem-Solving
  • Adapts to Change
  • Influencing Stakeholders
  • Developing Talent

Qualifications
Qualifications:

  • Graduate – Banking, Finance, Insurance related courses (Preferred)
  • Any insurance qualification (Preferred)

Skills

  • MS Office i.e., MS Teams, Excel, Powerpoint, etc.
  • Interpersonal Skills
  • Working in Teams
  • Driving Excellence
  • Dealing with ambiguity

Knowledge And Experience

  • 6 to 7 years for experience in the Insurance renewal cycle business
  • Experience in conducting technical process related trainings on a one-to-one basis (Preferable)
  • US insurance experience (Mandatory)
  • Understanding of the end-to-end insurance renewal cycle and its stages
  • Thorough knowledge and understanding of various insurance documents
  • An understanding of catastrophe modelling will be useful

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