Facultative Re-Insurance
1 week ago
Description
Principal Duties/Responsibilities
Process & client service management
- Client Management: Handle a portfolio of clients in collaboration with NA client service teams
- Client Support: Assist Client Advocacy colleagues in preparing, reviewing, and managing tasks related to North America Risk & Broking – Property and Casualty insurance renewals, including document and data management.
- Collaboration: Work with functional and client management teams to finalize deliverables. Eg. Loss Runs, COPE details, Exposure information, Policy Documents delivery, Premium finance, Accounting & Settlement issues, Summaries of Insurance to ensure clients understand their coverage, Schematics, Certificates, etc
- Meetings: Arrange and facilitate internal / external strategy meetings (with clients) for policy renewals, preparing minutes and supporting coordination between Advocacy and Broking teams.
- Proposal Process: Participate in drafting proposals, ensuring data accuracy for client submissions, and following up with carriers on binding confirmations.
- Tax Filing: Collaborate with the service teams and client teams to ensure timely tax filings, avoiding penalties for late or incorrect submissions. Process Quality management
- Quality Assurance: Aid in quality control and continuous improvement, publishing quality metrics, and ensuring compliance with regulations and internal standards.
Principal Duties/Responsibilities
- Escalation Management: Manage escalations effectively by collaborating with stakeholders and leading root cause analysis to prevent future issues. People Development:
- Training & Mentorship: Train and mentor new and existing team members, evaluate training programs, and facilitate internal learning solutions.
Top 5 Competencies
- Communication
- Problem-Solving
- Adapts to Change
- Influencing Stakeholders
- Developing Talent
Qualifications
Qualifications:
- Graduate – Banking, Finance, Insurance related courses (Preferred)
- Any insurance qualification (Preferred)
Skills
- MS Office i.e., MS Teams, Excel, Powerpoint, etc.
- Interpersonal Skills
- Working in Teams
- Driving Excellence
- Dealing with ambiguity
Knowledge And Experience
- 6 to 7 years for experience in the Insurance renewal cycle business
- Experience in conducting technical process related trainings on a one-to-one basis (Preferable)
- US insurance experience (Mandatory)
- Understanding of the end-to-end insurance renewal cycle and its stages
- Thorough knowledge and understanding of various insurance documents
- An understanding of catastrophe modelling will be useful
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