Hiring Fraud Dispute Operations Representative

2 days ago

Delhi Gurugram NCR Noida, India Human Before Resource Full time ₹ 6,50,000 per year

Hiring Fraud Dispute Operations Representative | Gurgaon

Note - Please apply 0nly If You are an Immediate Joiner

Qualification - Graduate

CTC - Upto 6.5LPA

Location - Gurgaon

Call/WhatsApp , ,

Interview Venue - Spot Selection Spot Joining

Human Before Resource Private Limited

Plot F1, Unit 401 4th Floor Lift 2

Landmark- Sector 16 Noida Metro Rajnigandha Gate Beside HCL

Sector 3 Noida

Mandatory experience:

  • 1 year of Disputes and chargeback experience.

  • Prior experience in handling card disputes, including fraud disputes required.

  • Familiarity with handling disputes

  • Experience in chat-based customer service is required, with a demonstrated ability to resolve complex queries efficiently.

Language proficiency:

  • Written English and second language proficiency level: B1 or higher

  • Language Proficiency Check: The Supplier is responsible for carrying out specific language assessments, which will be determined and detailed by the Supplier.

Skills and requirements:

  • Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses.

  • responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications

  • Should possess banking knowledge and ability to analyze, investigate card & transaction disputed c

  • Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes

  • Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses

  • responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications

  • Receive direction from team lead and escalate questions and issues to more experienced roles

  • Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes.

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