Operations Manager

3 days ago

Uttar Kashi, India M&M Logicorp Pvt Ltd Full time ₹ 4,20,000 - ₹ 7,20,000 per year

Job Title: Operations Manager – Retail Kiosks (North Region)

Location: Uttar Pradesh, Ambala,Uttarakhand, Western UP, Srinagar & Jaipur

Reporting to: COO

Company: Avaan Excess (Formerly Gati)

Role Overview: The Operations Manager will be responsible for managing and overseeing retail kiosk operations across 7–8 locations within the North region of the state. This role requires end-to-end ownership of kiosk operations, team management, sales performance monitoring, customer experience, compliance, and coordination with internal and external stakeholders.

Key Responsibilities:

  • Operational Management:
  • Create revenue
  • Ensure smooth day-to-day functioning of all kiosks in assigned locations.
  • Implement SOPs across kiosks to maintain uniformity in service and brand standards.
  • Monitor inventory, cash flow, billing, and vendor coordination.
  • Team Leadership & Training:
  • Supervise kiosk leads and front-line staff across locations.
  • Sales & Performance:
  • Track daily/weekly/monthly sales targets of kiosks.
  • Analyse performance reports and implement better sales strategies to improve revenue.
  • Conduct competitor analysis and share insights for growth opportunities.
  • Customer Experience & Service Quality:
  • Ensure kiosks maintain excellent customer service standards.
  • Address and resolve escalated customer complaints.
  • Implement feedback mechanisms for continuous improvement.
  • Compliance & Reporting:
  • Ensure all kiosks comply with company policies, legal regulations, and safety norms.
  • Maintain accurate records of sales, staff attendance, and stock.
  • Share timely updates and reports with COO.
  • Coordination & Expansion:
  • Liaise with landlords, vendors, and mall authorities for kiosk requirements.
  • Support in identifying potential new kiosk locations within the state.

Qualifications & Skills:

  • Graduate/MBA in Business Administration, Operations, or related field.
  • 5–7 years of experience in Retail / QSR / FMCG / Consumer Services, with multi-location management preferred.
  • Strong leadership and people management skills.
  • Excellent analytical, problem-solving, and decision-making ability.
  • Good communication and stakeholder management skills.
  • Willingness to travel frequently across kiosk locations.

Key Performance Indicators (KPIs):

  • Sales growth across kiosks.
  • Operational efficiency and compliance adherence.
  • Staff performance, retention, and training effectiveness.
  • Customer satisfaction scores.
  • Cost control and profitability of kiosks.

*** Interested candiates can apply through email: or WhatsApp: ***

Job Types: Full-time, Permanent

Pay: ₹35, ₹60,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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