Linux Engineer
1 week ago
Description :
Job Summary :
The Linux Engineer will be a part of the Global Linux Support Team responsible for providing advanced level technical support to enterprise customers. The role requires strong expertise in Linux technologies, proactive problem-solving capabilities, and the ability to collaborate across cross-functional teams to ensure high service quality and operational excellence. The ideal candidate will possess strong customer focus, adaptability, and the ability to work under minimal supervision.
Eligibility & Qualification :
- Bachelors degree in Engineering, Computer Science, or equivalent.
- Minimum 5 years of experience in Enterprise Linux technical support.
- Relevant certifications such as HP-UX / RHCSA / RHCE are highly desirable.
- Willing to work in 24x7 rotational shift operations.
Key Responsibilities :
- Troubleshoot and resolve customer issues via phone, email, and remote support tools.
- Reproduce customer issues in-house and provide timely resolutions with regular follow-ups.
- Drive Incident Management by resolving complex or cross-technology incidents independently.
- Lead Escalation Management and coordinate technical escalation during crisis situations.
- Perform Problem Management including RCA, trend analysis, and preventive actions.
- Manage Change Implementation plan, review, risk assess, execute, rollback, and validate changes.
- Maintain patch and security compliance and conduct periodic security audits.
- Maintain CMDB accuracy and configuration integrity.
- Design and implement Linux-based solutions for critical customer infrastructure needs.
- Collaborate with hardware, software, and cross-functional support teams for issue resolution.
- Prepare operational metrics, SLA reports, and participate in customer reviews.
- Support DR drills and ensure readiness of failover environments.
- Create and maintain Standard Operating Procedures (SOPs) and knowledge documentation.
- Participate in internal and customer projects, KT, and service transitions.
- Act as a trusted advisor by building strong customer relationships.
- Lead virtual/global teams for process improvement initiatives and knowledge sharing.
Technical Skills Required :
1. Advanced knowledge in installation, administration, configuration & troubleshooting of :
- Linux platforms : Red Hat, CentOS, SUSE, HP-UX, AIX
2. Strong knowledge in :
- Linux networking & security concepts
- Cluster Services (HP-UX, RHEL, SUSE)
- SAN technologies & converged solutions
- HP Servers : Blade, SD-Flex, Rackmount, Virtual Connect
- Patch deployment/management : Red Hat Satellite, SUSE Manager
- Disaster Recovery planning and testing
- Vulnerability analysis and mitigation
- HPE ServiceGuard clusters for Database & ERP integration
3. Experience with performance & capacity monitoring tools.
Non-Technical Skills :
- Excellent verbal & written communication skills.
- Strong analytical abilities and ownership mindset.
- Ability to handle pressure situations and deliver high-quality service.
- Team player and ability to mentor junior team members.
- High productivity, customer satisfaction focus, and continuous improvement mindset.
- Ability to deliver internal knowledge sharing and training sessions.
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