Care Engineer

1 week ago

India Nokia Global Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Description

The  Nokia Policy Controller Global CARE Team is seeking highly motivated professionals to join our elite group in driving Nokia's cutting-edge Policy and Charging Rules Function (PCRF) platform, the "Nokia Policy Controller".

The incumbent will address complex software issues, create Root Cause Analysis documents, and work with global teams to improve customer satisfaction and technical excellence. Will enjoy flexible handovers across time zones to minimize after-hours assistance, while diving into advanced topics such as Aerospike DB and 5G call flows. Seize this chance to expand your skills and contribute to delivering high-quality customer interactions.

Responsibilities
  • Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective.
  • Troubleshot, diagnoses, advises, and performs corrective and/or preventive actions to resolve technical issues reported by customers (ensuring customer information is properly protected).
  • Ensure customer Service Level Agreement (SLA) compliance and KPI quality performance level, and manage and build customer relationships on a day-to-day basis. Provides appropriate follow-up to customers and keeps the case information updated in the support tool.
  • Restore/neutralize operational or functionality disruptions efficiently within committed SLAs as a Certified Emergency Engineer. Contributes to the emergency rota when needed.
  • Engages and collaborates promptly with additional tiered support levels, as needed, and in some cases, collaborates with contracted 3rd party vendors in the maintenance agreement for issue resolution.
  • Provides working leadership and training to less experienced personnel.
Qualifications

You have:

  • Engineer graduated in Telecommunication/Computer/Software/Electrical Engineering, Information Technology, Computer Science with 10+ years of experience.
  • Understanding of Mobile Networks, IP Networks, and Linux operating system, Mobile Core Telco protocols, and call flows.
  • Experience with Implementation, Integration, Acceptance Tests, O&,M and/or Care for Telecommunication.
     

It would be nice if you also had:

  • Experience in Case Handling, including Emergency Support activities
  • Cloud experience in VMWare, OpenStack, Kubernetes, CBIS, CBAM, NCS
  • Experience with Nokia Policy Controller (NPC) / PCRF
  • Experience with Cloud Signalling Director (CSD) / DRA

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