Care Engineer

1 week ago

India Nokia Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description

Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.
This role requires to provide excellent customer support experience for our end customers with wider Cloud technology experience in customer facing environment. Would require working on challenging technical problems and have a passion for solving problems with innovative and robust solutions. Person should actively look for ways to automate and simplify complex processes, think ahead to future needs as well as present, take pride in being thorough and detail-oriented, and function well in a fast-paced environment.
 

Responsibilities


•    Kubernetes/OpenShift development/testing/support expertise, (or) CNF Support/Deployment Expertise (or)  Openstack Support/Development/testing expertise

•    Linux Level-3 Expertise

•    Basic Level-2 Networking Expertise.

•    Customer Centric approach and Interface to the customers and CTs for Care Cases

•    E2E case ownership with regular Governance with CTs

•    Collaboration with L3 and Market teams

•    Perform initial diagnosis of incidents and find solutions through knowledge reuse

•    Perform Log collection, health check and Facilitate troubleshooting sessions between Customer & L3

•    Care delivery and Performance Management

•    Participate in Weekly case review meetings with Market & L3

•    24x7 Critical Incident Support 

•    Work in EUR Time zone

•    E2E ownership for Delivery to Care process
 

Qualifications

You have:

  • Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree
  • Years of Experience: 8 yrs or more (If candidate is from Kubernetes development profile, less than 8 years can be considered) 
  • Availability of Support: On-Call/EME Support: 24*7

It would be nice if you also had:

  • Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organizational practices and precedents
  • Has cross-cultural knowledge and global mindset
     

  • AI Engineer

    18 hours ago

    India Anthro Care Full time

    Anthro Care is dedicated to delivering innovative and seamless Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Remote Therapeutic Monitoring (RTM) solutions. By prioritizing a personal, proactive, and connected approach to healthcare, their mission is to empower lives and enrich the care experience. This is a full-time hybrid role based...

  • AI Prompt Engineer

    18 hours ago

    India Anthro Care Full time

    Company Description Anthro Care is dedicated to delivering innovative and seamless Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Remote Therapeutic Monitoring (RTM) solutions. By prioritizing a personal, proactive, and connected approach to healthcare, their mission is to empower lives and enrich the care experience. The company...

  • Care Engineer

    1 week ago

    India Nokia Global Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    DescriptionThe  Nokia Policy Controller Global CARE Team is seeking highly motivated professionals to join our elite group in driving Nokia's cutting-edge Policy and Charging Rules Function (PCRF) platform, the "Nokia Policy Controller".The incumbent will address complex software issues, create Root Cause Analysis documents, and work with global teams to...

  • Care Engineer

    7 days ago

    India Nokia Global Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    DescriptionThe Customer Support Specialist delivers Care support services to customers including but not limited to 24x7x365, remote and on-site activities for product technology, solutions, and complex networks during Care phase. Complies to the standard and emergency case handling processes.ResponsibilitiesTroubleshoot, diagnose, and resolve complex...

  • Care Engineer

    2 days ago

    Noida, India Nokia Full time

    Job Description Job Description As a Care Engineer at Nokia, you will play a crucial role in our global 24x7 support team, tackling complex troubleshooting cases at the solution and system level. You will serve as the primary interface for escalating customer issues to R&D, ensuring timely resolutions. Your day-to-day tasks will involve work with...

  • E2E Care Technical Lead

    1 week ago

    India Nokia Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The E2E Care Technical Lead's mission is to ensure customer network availability, taking the ownership of the solution in the assigned customer(s). Must have strong technical skills of Nokia CNS portfolio (CN and BA) but holds the needed knowledge of the solutions, designs, and customizations of a customers network.This allows the detailed technical...

  • Product Manager

    1 week ago

    India Fold Health Full time

    Job Description Responsibilities: 1.Define product strategy: Lead the development of the product vision, strategy, and roadmap for value-based care solutions within the platform, aligning with organizational goals, market trends, and customer needs. 2.Define and document product requirements in-line with the product vision and business goals: Whenever...

  • High Salary! Assistant Manager, Packaging Development, Oral Care, Personal Care East

    2 weeks ago

    Mumbai, India Hindustan Unilever Full time

    Job Description JOB TITLE: Assistant Manager, Packaging Development, Oral Care, Personal Care East LOCATION: Mumbai JOB PURPOSE - Personal Care is a +13 billion business with much loved deodorant, skin cleansing and oral care brands including our 8 power brands Dove, Dove Mencare, Rexona, Lux, Axe, Lifebuoy, Pepsodent and Close-Up. We hold leading category...

  • DWS Hyper care Engineer

    1 week ago

    India Zensar Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionJD: DWS Hyper care EngineerWe seek a seasoned professional to provide advanced technical support for end-user endpoints, focusing on maintaining stability and driving post-migration consolidation following AD and M365 deployments. The engineer will bridge infrastructure teams and end-users to resolve issues and optimize the digital workspace.Key...

  • Engineering Manager

    34 minutes ago

    India Rhythm Full time

    About Rhythm Rhythm is at the forefront of remote monitoring for implanted cardiac devices managing the care of over 100 000 patients Our leading patient management platform is designed to enhance patient outcomes and streamline the workflow for healthcare providers We are looking for an Engineering Manager to guide the strategic development execution of...