International Voice

1 week ago

Greater Noida Gurugram Noida, India Grocruit Consulting Full time ₹ 4,75,000 per year

International Voice Process Customer Service / Inbound Sales / Outbound Sales

Location: Gurugram / Noida

Company: Leading MNC (via GroCruit)

Work Mode: Work from Office | 24x7 Shifts (Majorly Night Shifts)

About the Role

We are hiring enthusiastic and goal-driven professionals to join a leading multinational organization in its International Voice Process teams. This is an excellent opportunity to build a global career in Customer Service or Sales (Inbound/Outbound/Cross-Selling) with attractive incentives and career growth

Key Responsibilities

Depending on your profile, you will be part of Customer Service, Inbound Sales (Cross-Selling), or Outbound Sales teams.

  • Handle international customer queries via voice support
  • Build relationships with customers and identify their needs
  • Offer telecom products and services through solution-based selling
  • Cross-sell / upsell additional products & services to existing customers
  • Overcome objections through active listening and persuasive communication
  • Process customer orders accurately while navigating multiple systems/tools
  • Ensure high-quality customer experience and resolution within SLAs
  • Coordinate with internal teams for escalations/resolutions
  • Participate in ongoing training & share best practices

Desired/Preferred candidate profile

  • Education: 10+2 / Any Graduate / Postgraduate
  • Communication: Excellent spoken English
  • Experience:

* Customer Service (International Voice): 03 years

* Inbound/Outbound Sales or Cross-Selling (International BPO): 1+ year with targets

  • Willingness to work in 24x7 rotational shifts (majorly night shifts)
  • Strong interpersonal and problem-solving skills
  • Freshers eligible only for Customer Service (not Sales roles)

Salary & Benefits

  • Up to 4.75 LPA + joining bonus + performance incentives
  • Both-side cab facility (within 30-35 km radius)
  • Medicare benefits (free online doctor consultations)
  • Incentives and fast-track growth in a global work environment

Why Join

  • Opportunity to work with a leading MNC
  • Great exposure to international processes and customers
  • Structured career path, training, and internal growth opportunities
  • Safe commute with cab facilities and attractive incentives

Apply now to build your international career in Customer Service or Sales

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