Sr. IS Service Owner

This Position reports to: IS Domain Owner

Your role and responsibilities (Mandatory)

Owns E2E platform services within SAP GTS, DMS, GRC and Solman Application lifecycle Managment. Focuses on innovation, performance, account management, portfolio management, Service design, Demand and escalation management, stakeholders & expectation management, financial management, resource management and cross-platform technology enablement across the enterprise

The work model for the role is: Hybrid

This role is contributing to the IS Functional Technology Services-Core ERP Domain . Main stakeholders are Application Manager/ ERP Managers. Business representatives, BA CIO and IS cluster heads etc.,You will be mainly accountable for:

• Leads the global ownership and strategic direction for SAP platforms including GRC, GTS, Solution Manager (SolMan), and assurance services such as User Access Management (UAM), audit compliance, and controls governanceensuring alignment with ABBs enterprise IT, security, and regulatory strategies.
• Defines and drives platform strategy and innovation, modernizing core systems through automation, cloud readiness, and enhanced user experiences, while balancing performance, compliance, and operational risk.
• Owns the full lifecycle management of SAP platform servicesgoverning architecture, delivery, upgrades, integration, and supportto ensure resilience, scalability, and business continuity across global operations.
• Provides leadership and influence across high-stakes stakeholder groups, including Business Area CIOs, Cybersecurity, Internal Audit, Legal, Enterprise Architecture, and Process Ownersbuilding trust through transparency, insight, and execution excellence.
• Manages financial performance of services, ensuring cost optimization, value realization, and return on investment across the SAP platform landscape and assurance portfolio.
• Oversees platform-level compliance and assurance capabilities, ensuring SOX, ISO, GDPR, and other regulatory requirements are met through continuous monitoring, secure design, and audit-readiness of platforms and processes.
• Drives innovation and future-readiness through the evaluation and adoption of emerging SAP capabilities (e.g., GRC enhancements, SolMan to Cloud ALM transitions, AI in access control), enabling ABBs journey toward a secure and intelligent enterprise.
• Leads risk identification and mitigation efforts, proactively managing deviations, audit findings, and control weaknesses through structured action plans and stakeholder engagement.
• Fosters cross-functional collaboration across Infrastructure, Security, ERP, Application, and Compliance teams to deliver integrated, compliant, and high-performing platform services.
• Acts as a thought leader and transformation agent, championing platform simplification, governance maturity, and continuous improvement to support ABBs evolving digital and regulatory landscape.

Qualifications for the role (Mandatory)

• 15+ years of hands-on experience in SAP Application Managementacross complex, global SAP ecosystems.
• Proven track record of 5+ yearsinleading teams, managingstakeholders, and coordinating with AMS vendorsin a service delivery model.
• Deep expertise in SAP GTS with working knowledge ofSAP GRCandSAP Solution Managercore concepts.
• Successfully set up and scaled a Global Service Lineto deliver consistent, high-quality SAP Application Management services.
• Bachelors or masters degree in any background, Computer Science, Information Systems, Business Administration, or a related field.
• Professional certifications in ITIL and other related SAP certifications preferred.