Senior Manager Quality and Process

2 days ago

Navi Mumbai, Maharashtra, India PCB Jobs Search Consultant Full time ₹ 12,00,000 - ₹ 30,00,000 per year

Role & responsibilities The role focuses on discovering, defining, and standardizing key processes that directly impact business performance,

customer experience, and profitability. The incumbent will identify and institutionalize 8-10 critical processes across operations, fleet, vendor, and customer interfaces that drive service reliability, cost efficiency, and operational predictability. By establishing measurable benchmarks, streamlining workflows, and introducing simple digital and monitoring tools, the role will embed consistency, control, and transparency into everyday execution. Ultimately, this role aims to create a culture

of process discipline and continuous improvement that scales with business growth while strengthening customer confidence and commercial outcomes. Establish the Quality & Solutions foundation within the LNG & EV FTL business - focusing on process standardization,

governance, and capability building across key operational and customer touchpoints. Discover, define, and institutionalize critical business processes (8-10 priority areas) that impact service reliability, fleet utilization, vendor performance, and cost efficiency. Develop and deploy digital tools and dashboards for real-time process monitoring, variance tracking, and data-based decision-making. Partner with Sales, Operations, Fleet, and Vendor teams to co-design customer solutions that align quality with business performance and yield improvement. Set measurable benchmarks and KPIs to evaluate process effectiveness, operational adherence, and service delivery performance. Conduct root cause analysis and continuous improvement initiatives to eliminate inefficiencies and enhance consistency across functions. Drive customer experience excellence by ensuring all solutions and service models meet agreed SLA standards and reflect organization's brand promise of reliability. Collaborate with Technology teams to integrate process quality into digital systems and ensure seamless data capture

for review and governance. Enable commercial excellence by linking process optimization with yield improvement, cost reduction, and overall EBITDA impact. Champion a culture of process discipline and ownership across teams, embedding a mindset of doing it right the first time. Implementation and institutionalization critical business processes

Yield and cost efficiency improvements driven through process standardization. SLA adherence and customer satisfaction metrics. Reduction in operational deviations and non-compliance. Adoption and usage of digital monitoring tools and dashboards. Contribution to EBITDA through process-driven improvements.

Preferred candidate profile MBA/PGDM from a reputed B-School, preferably with a specialization in Operations, Supply Chain, or Process

Excellence. 6-14 years of experience in quality, process improvement, or business excellence, ideally within logistics, transportation, or infrastructure sectors. Proven experience in developing and implementing scalable process frameworks that deliver measurable impact on cost, reliability, and customer satisfaction. Strong understanding of LNG and EV logistics operations and their commercial linkages. Demonstrated ability to work cross-functionally with sales, operations, and finance teams to drive outcomes. Certification in Lean Six Sigma or Operational Excellence will be an advantage. High learning agility, analytical ability, and a passion for building systems and culture from the ground up.

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