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Apprentice, Order-To-Cash
2 weeks ago
The Team / The Business S&P Global Business Services supports billing and collections for the S&P Global Divisions providing products and services worldwide to customers contracting with our organization. The Billing teams are responsible for processing new and renewal customer contracts and revisions on existing contracts to ensure alignment with correct Commercial Sales policies. The Credit and Collections team is responsible for the collection of accounts receivables. They carry out these responsibilities following established business procedures and policies designed to manage revenue and provide excellent customer service.
The Impact This role will be part of the Corporate Finance Business Services team responsible for providing customer support to various divisions of S&P Global.
What is
in it for youYou will be a member of the Corporate Finance team assuring the Global Business Services operations customer support is best in class, globally focused, and customer centric to support a growth minded organization. You will have the chance to work in a diverse and multicultural environment, interacting with clients and team members worldwide.
Key Responsibilities Client Financial Relations/Collections
- Participation in the collection of all outstanding receivables which includes making collections calls and other communications with clients
- Enforcing Policies and procedures related to collection activities and payment processing
- Providing timely customer service for items such as customer refunds, payment forms, payment discrepancies, and tax forms
- Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments.
- Working with other business teams including Sales, Order Management and Client Services to solve customer issues impacting payment
- Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
- Assisting in the maintenance of customer contact information
- Training new Apprentices Sharing knowledge and understanding of processes and procedures
- Performing other related tasks as required
Key Responsibilities
Order Management/Billing
- Responsible for processing Quotes submitted by the Commercial organization and ensuring they follow business partner operational guidelines.
- Complete an accurate and thorough review of Standard Quotes daily in our CRM (Customer Relationship Management) Systems Salesforce to provide an accurate invoice to clients for prompt payment
- Gain understanding of core billing systems (Zuora, Oracle Cloud (Fusion), SAP, Salesforce CPQ ) and tools utilized in Business Services
- Notify management of trends within OM Review that have a negative impact to SLA (Service Level Agreement) or to our subscribers (Document and provide prompt/actionable resolution)
- F ulfill all audit requirements set forth by management.
- Performing other related tasks as required.
Qualifications
- At least a bachelor's degree in any field or relevant discipline Freshers only.
- Experience in Customer Service, Collections, or Billing roles is a plus but not required
- Candidates must have strong verbal and written English communication skills.
- Candidates will be required to perform in team and individual settings and will be working with global business partners
- Excellent problem-solving skill s, attention to detail, goal oriented and high initiative attributes are competencies for success in this role
- A commitment to excellent customer service
- Basic knowledge of MS Office Suite products including Excel is a plus
- Must be amenable to work ing a hybrid schedule with a minimum of two days each week in an office setting
Whats In It For
You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities.
Our People:
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. We start with a foundation of
integrity in all we do, bring a spirit of
discovery to our work, and collaborate in close
partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
- Health & WellnessHealth care coverage designed for the mind and body.
- Flexible DowntimeGenerous time off helps keep you energized for your time on.
- Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference.
