Manager, Hosting Operations

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Set up in 2017 in Gurgaon, Airbnb Capability Center was established to service the global Airbnb community. We are a fast-growing, up-and-coming office and home to the most hospitable people you will ever meet Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like GSS, Finance Technology Group, Finance Shared Services, Analytics etc.

The Difference You Will Make:

As a Manager, you will lead a team to advance Airbnb's core goal of supply growth. You, with your team, will drive lead generation, supply growth, and team performance. You'll optimize processes, boost conversion rates, and strengthen partnerships to build a high-quality supply pipeline, ensuring scalable operations and maximum impact. We are seeking a highly motivated and experienced individual to join our Experiences/Services team. In this role, you will be responsible for overseeing the Experiences/Services program and driving continuous improvement initiatives. Your role will involve collaborating with cross-functional teams, identifying opportunities for process improvement, product development and executing strategic projects aligned with the company roadmap. You will also be responsible for ensuring high-quality delivery, managing risks, and providing regular progress updates to senior management.

A Typical Day:

• Work with internal and external stakeholders, align team goals with organizational strategy, proactively identifying opportunities and adapting to evolving business priorities.
• Lead, mentor, and empower the team to achieve business goals, drive performance, and foster a high-performing team culture. 
• Monitor KPIs and conversion metrics, ensuring continuous improvement through regular coaching and performance reviews. 
• Enhance workflows, leverage automation, and implement AI-driven solutions to improve efficiency and scalability. 
• Analyze trends, competitor strategies, and market opportunities to refine supply acquisition approaches. 
• Lead high-impact projects, allocate resources effectively, and ensure timely execution aligned with strategic goals.
• Act as a key point of contact for global teams, defining business requirements and ensuring successful transitions. 
• Track and analyze key performance metrics, identify improvement areas, and drive data-backed strategies for growth. Provide regular updates to leadership, ensuring transparency on project deliverables and challenges.

Your Expertise:

• Bachelor's degree in a relevant field, or equivalent practical experience.
• 10+ years of experience in supply growth, project and  operations management, with at least 4+ years in a leadership role overseeing teams and driving performance.
• Proven track record in setting up, scaling  and process automation.
• Excellent communication and stakeholder management skills, with the ability to collaborate across teams, influence decision-making, and align strategies with broader business objectives.
• Strong analytical and problem-solving skills, with experience in leveraging data insights to drive business decisions and improve efficiency.
• Experience in the travel, hospitality, or marketplace industries, with a deep understanding of supply acquisition, market trends, and competitive dynamics.
• Ability to adapt to a fast-paced, dynamic, and evolving work environment.

Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following:

• Workspace: A dedicated, quiet, and private workspace free from interruptions and external noise
• Internet Connectivity: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings
• Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved.
• Confidentiality & Security: Employees are responsible for protecting Airbnb's Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.