Vision Plus

The Role

• We are looking for a highly skilled and proactive IT Manager to oversee and manage the company's entire IT infrastructure, technical operations, and support functions.
• The ideal candidate will ensure smooth functioning of systems, networks, security protocols, and technology-driven operations across the organization.
• This role requires a strategic thinker with strong technical expertise and the ability to lead a team while collaborating with cross-functional departments.

Key Responsibilities
IT Infrastructure & Systems Management:

• Manage and maintain the organizations IT systems including servers, networks, desktops, laptops, VoIP systems, and internal applications.
• Ensure high availability, performance, and optimization of all hardware and software components.
• Supervise installation, configuration, and upgrading of IT equipment, security systems, and enterprise tools.

Network & Security Management

• Oversee network infrastructure including LAN, WAN, firewalls, routers, and switches.
• Implement and maintain strong cyber security protocols including antivirus, data protection, and backup strategies.
• Conduct periodic security audits to identify vulnerabilities and apply corrective measures.

IT Operations & Support

• Lead IT support staff to ensure timely resolution of system issues, user tickets, and technical incidents.
• Monitor IT operations in real-time to minimize downtime and ensure uninterrupted business operations.
• Coordinate with vendors for AMC services, procurement, repairs, and upgrades.

Technology Implementation & Optimization

• Identify opportunities to enhance operational efficiency through technology improvements.
• Implement new tools and software relevant to BPO operations such as dialers, CRM systems, QA tools, and workforce management systems.
• Collaborate with Operations, Quality, and HR teams for technological enhancements.

Data Management & Compliance

• Ensure data integrity, backup management, and disaster recovery mechanisms.
• Maintain compliance with IT policies, data privacy laws, and industry standards.
• Manage access control, authentication systems, and user rights across applications.

Team Leadership & Stakeholder Coordination

• Lead, mentor, and develop IT support and network teams.
• Work closely with management to plan IT budgets, requirements, and annual technology strategies.
• Prepare IT reports, dashboards, and documentation for decision & Experience:
• Degree in Computer Science, IT, Engineering, or related field.
• 5-10 years of experience in IT management, system administration, or network management roles.
• Experience working in BPO/IT-enabled services companies preferred.

Technical Skills

• Strong knowledge of Windows/Linux servers, networking, firewalls, switches, and routers.
• Experience with cloud services (AWS, Azure) is a plus.
• Expertise in handling dialer systems, CRM tools, VPNs, and VoIP infrastructure.
• Proficiency in data backup systems, IT security protocols, and disaster recovery planning.

Soft Skills

• Excellent leadership and team management skills.
• Strong problem-solving, analytical, and communication abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.

Preferred Candidate Profile

• Hands-on experience managing IT in a fast-growing BPO environment.
• Ability to manage large-scale network installations and technology upgrades.
• Strong vendor management skills and cost-efficient budgeting capabilities

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