Supervisor - IT Employee Services

Your Job
The Koch IT Employee Services supervisor is responsible for leading, organizing, and motivating a team of 10 Engineers to achieve a high level of performance and quality of delivering IT services and supporting IT products that meet the business needs of our customers.

The Koch IT Employee Services team is hiring a Supervisor, IT Employee Services who is passionate about people & Technology, developing talent, driving continuous improvement. You will have a team of dedicated IT Engineers that you will be responsible for. The supervisor will focus on coaching and development of individual contributors on his/her team. You will have responsibilities to advance our culture. You will also collaborate and share/acquire knowledge to drive excellence.

Our Team
The IT Employee Services Organization provides value-added strategic partnerships with other Koch companies in ownership and support of several key processes and platforms. We deliver IT products and services that enable employee success and collaboration, foundational accounts and devices, and transformational mobility and XR experiences. As a trusted partner, we focus on people, processes, technology, and data to drive transformation. Our team members are key contributors through the application of frameworks and principles with an emphasis on leveraging critical and economic thinking to drive value.

What You Will Do

• Investing time in knowing your team & providing regular feedback and coaching to help them develop and achieve their full potential
• Fostering a collaborative environment that is advancing innovation, optimization, and automation efforts to support strategic initiatives and growth.
• Collaborating with stakeholders to align Vision, strategies and initiatives
• Developing and maintaining strong customer relationships across business groups, handling and resolving customer escalations in a timely manner
• Motivating the organization while understanding, developing, applying, and coaching employees on Koch's culture framework.
• Developing, implementing, reviewing, and monitoring group and individual performance to ensure the team is addressing consumer issues and meeting service level commitments. Delivering excellence in quality service/support.
• Progressing the culture within the team by planning initiatives and driving actions for process adherence to support operations and change management
• Maintaining measures that matter to IT Employee services and our business partners to improve business strategies and priorities proactively through strong partnerships
• Engaging in strategic planning and thought leadership to drive the growth and development of the team and its operations.
• Promoting and using best practices and sharing their knowledge and experiences with others in the IT organization.

Who You Are (Basic Qualifications)

• Experience supervising an IT group or organization
• Experience coaching and developing employees
• Strong economic, analytical, critical thinking, and organizational skills.
• Demonstrate strong interpersonal skills including mentoring, coaching, collaborating, and team building
• Should be a culture champion
• Experience establishing partnerships across teams and influencing management, peers, and employees in an inclusive style to leverage their abilities and knowledge.
• Ability to challenge the status quo and be able to drive transformation. Be willing to respectfully challenge processes or practices that are inefficient or can be improved

What Will Put You Ahead

• Bachelor's degree in an IT discipline
• Experience in relevant IT technologies
• Supervisory experience in Collaboration technology, Endpoint or Identity/Access Management

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy

Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following

website for additional information:

"Koch is proud to be an equal opportunity workplace".

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