Field Service Engineer 1

Job Summary:
 

1.    Serve as a Field Service Engineer.
2.    Implement PSS - DeltaV DCS services, including AMC, PWAMC, CAMC, ST100, ST200, chargeable services, and ad hoc services under KOB3.
3.    Provide system support for Guardian, DeltaV Batch, DeltaV SIS, Charms SIS, DeltaV Charms, VIM, third-party communication, system maintenance, and in-house service support.
4.    Generate leads for KOB3 business opportunities.
5.    Delivery services in alignment with SMO standards.
 

In this Role, Your Responsibilities Will Be:

• Will be responsible for managing DeltaV installed base of 200 systems across the Central  region. 
• Will be allocated 30-35 Active AMC / Service Contracts for Maintenance Contract Execution which will consume 200–220 site visit days annually including travel. 
• Billing value from allocated sites will be KUSD.
• Expected to generate additional revenue of 25-30 KUSD by adding new service contracts in the region. 
• Balancing out current Operational Efficiency of the region from 97% to below 90%.

Who We Are: 

Lifecycle services for DCS are comprehensive support offerings designed to ensure the long-term performance, reliability, and safety of automation systems throughout their operational life. Here's a summary of what these services typically include, using Emerson's DeltaV DCS.

For This Role, You Will Need:

1. Technical: Team member and self-directed contributor. Works well within a team but is equally capable of performing independently.
   
   1. Knowledge of Distributed Control System (DCS) - Basic Requirement.
   2. Knowledge of Metal & Mining / Chemical Industry / Refinery is an added advantage.
   3. Knowledge of Batch, Profibus, Foundation Fieldbus, Networking, Safety Systems, handling of Charms I/O, Proficient in Cybersecurity and knowledge on AMS will be preferred.
2. Interaction: Receives guidance from a mentor and collaborates with team members to complete assignments as needed. Also leads interactions with other sites and departments to achieve project objectives.
3. Customer Focus: Engages in increased customer interaction. Works collaboratively within a team and alongside a senior engineer when needed. Also capable of independently working with customers or the sales force to support project and business objectives.
4. Industry Awareness: Takes initiative to understand the industry landscape, including project execution, service offerings, EPM market trends, customer segments, and overall business requirements.
5. Providing Solutions: Receives directions from a Senior Service Engineer for small-scale service projects. Possesses a strong general knowledge base and is developing expertise in a specific service area. Holds or is pursuing relevant certifications and continues to build skills within the identified product and certification domain.
6. Improving the Process: Actively learns and applies process improvement methodologies. Participates in implementing process changes and contributes to continuous improvement initiatives to enhance service delivery and operational efficiency.
7. Desired Educational Qualification: B.E. / B. Tech (Instrumentation / ECE/ Electrical). Candidates with degrees in other engineering teams and experience in a similar field can be considered.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.