Senior Quality Analyst

2 days ago

Gurgaon, Haryana, India Trueblue Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

JOB DESCRIPTION

Position & Grade- India Senior Quality Analyst

Experience Required 4-5 years

Location HO/Gurugram

  • Proven experience as a Quality Analyst or similar role in a call center environment.
  • Language (Telugu, Tamil, Kannada) along with Hindi English (Candidate with any two languages can also apply e.g. Tamil, Kannada OR Telugu, Kannada along with English Hindi)

Job Specification:

  • Monitor, evaluate, score and provide feedback on calls and calls against established quality assurance instruments and standards. Perform compliance checks as per established process and procedures.
  • Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools.
  • Supports and communicates business goals, quality standards, processes and procedures and policies.
  • Ensure the Contact Centre agents adhere to predetermined quality assurance standards and the businesss standard operating procedures.
  • Perform regular compliance checks.
  • Conduct / Lead training sessions (as needed).
  • Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability and other key metrics as determined.

Job Qualifications:

  • Bachelor's degree or equivalent experience.
  • Proven experience as a Quality Analyst or similar role in a call center environment.

Skillset Requirements:

  • Excellent analytical and problem-solving skills.
  • Strong attention to detail and ability to identify patterns and trends.
  • Exceptional communication and interpersonal skills.
  • Proficiency in using Excel, quality monitoring tools and CRM software.
  • Knowledge of call center operations and best practices.
  • Ability to provide actionable feedback and drive performance improvements.

Feel free to reach out to or share your resume on the same

  • Quality Analyst

    3 weeks ago

    Gurgaon, Haryana, India Quicket Solutions Full time

    Role - Quality Analyst - AutomationResponsibilities:Key Responsibilities: a) Design, develop, and maintain automated tests scripts using Python or Java b) Work on existing automation frameworks or build frameworks from scratch c) Collaborate with developers and product teams to identify test requirements and ensure comprehensive test coverage d) Write,...

  • Quality Analyst

    18 hours ago

    Gurgaon, Haryana, India ViEntitydata Technologies Full time ₹ 7,20,000 per year

    Job Title: Quality Analyst – GDS (Galileo & Sabre) with Travel BackgroundLocation: GurgaonWork Schedule: Rotating Shifts & Rotating Week OffsJob Type: Full-time | IndividualExperience Required: 5+ years in Quality with expertise in GDS platforms (Galileo and Sabre)Salary: ₹50k – ₹60k/monthTransport Facility: Available for Female EmployeesWork Mode:...

  • Quality Analyst

    15 hours ago

    Gurgaon, Haryana, India Job World Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are hiring for Quality Analyst - US Healthcare. Minimum 1 year of Experience on the same role required.Candidate must have worked as a quality analyst in international bpo in us healthcare process.contact Neeraj Rohit

  • Quality Analyst

    19 hours ago

    Gurgaon, Haryana, India TP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We're Hiring: Quality Analyst - BPO (International Telecom/Sales process) Location: Gurgaon, IndiaJoin our dynamic team as a Quality Analyst If you have 2+ years of experience in BPO, specifically in international telecom or sales processes, we want you to drive performance, ensure quality, and coach agents to success.What You'll Do: Monitor performance &...

  • Quality Analyst

    22 hours ago

    Gurgaon, Haryana, India Wsne Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Skill required: Quality Checks - Operational Audit & Compliance into InsuranceDesignation: Quality Assurance AnalystQualifications: Any Graduation Years of Experience:3 to 5 years

  • Senior Quality Analyst

    6 days ago

    Gurgaon, Haryana, India Trueblue Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Specification:Monitor, evaluate, score and provide feedback on calls and calls against established quality assurance instruments and standards. Perform compliance checks as per established process and procedures.Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools.Supports and...

  • Quality Analyst

    20 hours ago

    Gurgaon, Haryana, India noon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Quality AnalystLocation:Gurgaon, IndiaReporting to:Assistant Manager QualityAbout noonWe're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this...

  • Quality Analyst

    3 weeks ago

    Gurgaon, Haryana, India Neolytix Full time

    Position Quality Analyst - AR US Healthcare RCM Location Onsite - Sector 18 Gurugram Shift Night Shift US Hours Company Neolytix About Neolytix Neolytix is a trusted provider of business solutions for healthcare organizations across the United States We specialize in revenue cycle management RCM compliance and business support helping our...

  • Quality Analyst

    1 week ago

    Gurgaon, Haryana, India Sago Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Quality Analysts will be responsible for testing surveys and edits to surveys, to ensure upmost quality standards are met and clients are not exposed to programming errors. They will also be asked to coordinate with programmers and project managers in managing timelines and responsibilities, ensuring change management processes are being followed....

  • Quality Analyst

    2 weeks ago

    Gurgaon, Haryana, India Sago Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Quality Analysts will be responsible for testing surveys and edits to surveys, to ensure upmost quality standards are met and clients are not exposed to programming errors. They will also be asked to coordinate with programmers and project managers in managing timelines and responsibilities, ensuring change management processes are being followed....