Senior Workshop Manager

2 weeks ago

Kolkata, West Bengal, India Starburst Motors Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Summary

We are seeking an experienced and dynamic Senior Workshop Manager to lead our service center operations. The ideal candidate will be responsible for overseeing the entire workshop, from managing a team of service advisors and technicians to ensuring operational efficiency and achieving high levels of customer satisfaction. You will play a crucial role in maintaining our commitment to excellence and upholding Maruti Suzuki's service standards.

Key Responsibilities

  • Lead, train, and mentor the workshop team, including service advisors and technicians, to achieve service and revenue targets.
  • Manage all workshop operations, including service bay allocation, job scheduling, and inventory of parts.
  • Ensure every service job is completed with the highest standards of quality and within the stipulated time.
  • Serve as a key point of contact for customer escalations, resolving issues promptly and professionally to maintain customer loyalty.
  • Monitor workshop performance metrics, including revenue, profitability, and customer satisfaction scores (CSI).
  • Implement and enforce all company and Maruti Suzuki India Limited (MSIL) safety and service protocols.
  • Oversee vehicle diagnostics and ensure the use of genuine spare parts and proper tools.

Required Qualifications

  • Bachelor's Degree in Automobile/Mechanical Engineering or a relevant technical diploma.
  • 8-12 years of experience in a vehicle service workshop, with a minimum of 3 years in a managerial or supervisory role.
  • Proven experience in a Maruti Suzuki dealership is highly preferred.
  • Strong leadership, communication, and interpersonal skills.
  • Proficiency in financial management, including budgeting and cost control.
  • Deep knowledge of automotive repair, diagnostics, and modern workshop practices.
  • Ability to work in a fast-paced environment and handle multiple tasks.

What We Offer

  • A competitive salary and performance-based incentives.
  • Opportunities for professional growth and skill development.
  • A stable and professional work environment.

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