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Senior Account Manager
4 weeks ago
Role Overview
We are seeking a dynamic and experienced Senior Account Manager to join our Consumer Insights division. This role offers an exciting opportunity to lead key client engagements, deliver impactful insights, and manage a high-performing team within a global, data-driven organization.
You will work at the intersection of research, strategy, and client leadershiptranslating complex data into compelling stories that drive business impact for some of the world's most renowned brands.
This is a leadership role focused on strategic account growth, team mentorship, multi-market project execution, and innovation in insight generation.
Key Responsibilities
1. Strategic Client Leadership
- Serve as the senior client partner for key accounts, offering trusted advisory support on research and business challenges.
- Own the end-to-end delivery of large-scale, multi-country quantitative research projects (Brand Tracking, Innovation, Segmentation, Custom Research).
- Lead client presentations and strategic workshops, aligning insights with actionable business recommendations.
- Develop and implement account plans that drive client satisfaction and growth.
2. Insights & Data Storytelling
- Integrate multiple data sources and frameworks to deliver high-impact, evidence-based insights to C-level stakeholders.
- Maintain rigor in research design while applying creativity in insight delivery formats.
- Continuously challenge the status quo by translating data into forward-thinking strategies for clients.
3. People & Team Leadership
- Mentor and manage junior researchers and project leads, helping them build capabilities in analytics, storytelling, and client engagement.
- Foster a performance-driven and collaborative team culture focused on learning, delivery excellence, and innovation.
- Manage team resourcing, project allocation, and career development conversations.
4. Innovation & Capability Building
- Champion the adoption of new methodologies, digital platforms, and automation tools to enhance research execution and insight depth.
- Promote cross-functional collaboration with internal Kantar teams and external partners for integrated delivery.
5. Commercial & Revenue Growth
- Own and drive revenue targets across designated accounts.
- Identify opportunities for upselling and cross-selling by understanding client business priorities.
- Ensure project profitability and compliance with commercial and contractual processes.
6. Internal & External Collaboration
- Liaise with global counterparts to align insights on international programs.
- Represent Kantar at client forums, industry panels, and internal leadership initiatives.
Candidate Profile
Required Skills & Experience
- Minimum 4 years of experience in Quantitative Consumer Research (Brand Tracking, Innovation, Segmentation preferred).
- Proven success in managing large clients and leading high-impact research programs.
- Strong commercial acumen and the ability to translate business questions into research solutions.
- Advanced analytical thinking and storytelling capabilities with proficiency in turning data into business narratives.
- Excellent communication and presentation skills; confidence in engaging with senior client stakeholders.
- Experience mentoring and managing team members; a natural coach and collaborator.
- Comfortable working in fast-paced, deadline-driven environments across global time zones.
Preferred Attributes
- Tech-savvy mindset with experience in digital research tools and platforms.
- Exposure to multi-country research projects or international client servicing.
- High degree of adaptability, initiative, and passion for delivering excellence.
