cis service delivery management-cis major incident manager

6 days ago

India Zensar Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year
  • Candidate with 6-8 years of experience of Incident, Major Incident & Service request management processes of ITSM
  • The role requires proactively run incident processes and analyze incident metrics.
  • Identifying changes in the support processes and change the incident management process respectively
  • Conduct regular review of incident management process and drive improvement to the process, tools, templates, documents and reports with customer counterparts
  • Provide education, guidance, support, to ensure adoption of and adherence to Incident management processes within vendor and customer's internal support teams
  • Experience of leading and managing Major incidents from notification to service restoration
  • Regular communication to internal and external stakeholders within SLAs
  • Good knowledge on the Service Request Management process
  • Creation and presentation of customer facing incident reports and trend analysis.
  • Have strong organization skills enabling the management of multiple incidents simultaneously and be effective in their prioritization based on impact to the business.
  • Using ServiceNow as a Service Management tool
  • ITIL V3/V4 foundation certification is must & Service Operation certification will be an added advantage

  • Ci/cd

    4 days ago

    India Zensar Technologies Full time

    **JD: - CI/CD** Person can support the following CI/CD operations with multiple working Pipelines. Work expertise and familiarity with the DevOps catalog, libraries, and environment using Salesforce Commerce Cloud (SFCC) Expertise in Azure CI/CD pipelines in everyday activities consist of - Support build and release were developed to facilitate the...

  • ci/cd

    1 day ago

    India Zensar Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    JD :- CI/CDPerson can support the following CI/CD operations with multiple working Pipelines.Work expertise and familiarity with the DevOps catalog, libraries, and environment using Salesforce Commerce Cloud (SFCC)Expertise in Azure CI/CD pipelines in everyday activities consist ofSupport build and release were developed to facilitate the deployment of SFCC...

  • Service Delivery Manager

    4 weeks ago

    India 3Columns Full time

    This role is focused on the delivery of SOC / MDR services for our customers. Experience with SOC, SIEM and understanding of cybersecurity is very important for this role. Candidates with no SOC, SIEM or Cyber experience will not be selected for this role. Candidates who are applying for this role for sake of applying will be blacklisted for 10 years. Please...

  • Customer Incident Manager

    6 hours ago

    India Akamai Full time

    Are you excited about an opportunity to manage some of the biggest major incidents on the internetDo you enjoy working in a fast-paced cross-functional global environmentJoin our world class Incident Response And Prevention Team IRAPT Join Akamai s Incident Response And Prevention Team IRAPT part of the Support Services group You will manage major...

  • Incident Manager

    2 weeks ago

    India Akamai Full time

    Do you like working on high impact incidents and problem solvingWould you like the opportunity to solve critical technical challengesAct as a trusted AdvisorThe Incident Coordination team is part of the Infrastructure Engineering Operations group We re a team whose goals are ensuring that incidents are quickly mitigated incident status is well...

  • Incident Manager

    4 weeks ago

    India Talentoj Full time

    As Incident Manager IV, you will be the link between our Support, Engineering and Infrastructure teams. You will enable a better experience for our customers by organizing and driving the investigation of production issues in our application, which is a SaaS product consisting of Spring based microservices, ML models and data pipelines hosted within the AWS...

  • Incident Manager

    1 week ago

    India Talentoj Full time

    As Incident Manager IV, you will be the link between our Support, Engineering and Infrastructure teams. You will enable a better experience for our customers by organizing and driving the investigation of production issues in our application, which is a SaaS product consisting of Spring based microservices, ML models and data pipelines hosted within the AWS...

  • Incident Manager

    2 days ago

    India Talentoj Full time

    As Incident Manager IV, you will be the link between our Support, Engineering and Infrastructure teams. You will enable a better experience for our customers by organizing and driving the investigation of production issues in our application, which is a SaaS product consisting of Spring based microservices, ML models and data pipelines hosted within the AWS...

  • Salesforce Expert

    1 day ago

    India beBeeDevOps Full time ₹ 7,00,000 - ₹ 12,00,000

    Job Summary">We are seeking an experienced Salesforce DevOps expert to drive the setup, optimization, and governance of our CI/CD processes across multiple Salesforce orgs. This role is crucial for enabling package-based deployments, scalable branching strategies, and large-scale Salesforce programs such as Service Cloud and multi-org contact center...

  • Senior Infrastructure Manager

    7 days ago

    India beBeeInfrastructure Full time ₹ 15,33,600 - ₹ 23,16,000

    Job OpportunityWe are seeking a highly skilled professional to lead our Site Reliability Engineering team. This role requires expertise in observability pipeline management, CI/CD pipeline development, and full infrastructure management to ensure high availability, scalability, and reliable product delivery.Key Responsibilities:Manage the observability...