Branch Manager/ Team Leader

4 days ago

Manjeri, Kerala, India KVR AUTOMOTIVE PVT LTD Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Purpose

The role of a Team Leader is to guide and manage dealership sales consultants and ensure adherence to company defined processes and customer satisfaction for entire purchase experience.

Duties & Responsibilities

· Ensure all targets are achieved asper plan.

· Ability to motivate and lead a team.

· Ensure all customers are kept happy and have a pleasant 'in-dealership' experience.

· Improve SSI, RDI or any other customer satisfaction related scores.

· Able to coach and mentor subordinates.

· Create a conducive atmosphere for working at the dealership.

· Ensure all processes are adhered to.

· Regularly meet customers and take informal feedback.

· Mystery shops and understands competitor activity.

· Must be able to analyze dealership SSI scores and take corrective actions.

· Responsible for inventory management and training and development.

· Liase with manufacturer with respect to Vehicle Ordering, Finance, Schemes, activities etc.

· Liase with financial institutions, insurance, RTO & allied businesses.

SKILLS Requirement

Should be a Strategist.

Needs to be analytical.

Good communicator

Should be very good hospitable.

Must be a good motivator.

Should be good in public relations.

Needs to be good organizer.

Needs to manage time effectively.

Must have business/finance acumen.

Should be a team leader.

Should be a customer-oriented person.

Proficiency in MS Office (Ms Word, Excel & PowerPoint).

Education

Graduate/Engineering/Management qualification preferred.

Experience

Minimum 5 to 7 years of experience in Sales Function.

At least 3 years in the team leader role.

Automobile exposure preferred.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Internet reimbursement
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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