Technical Lead

4 days ago


INDIA BENGALURU HP IN Birlasoft Limited Full time ₹ 8,00,000 - ₹ 25,00,000 per year

Technical Lead-Cloud & Infra Engg

Area(s) of responsibility
  • Processing incidents and service requests initiated by clients using either the Self-Service Portal, email or telephone.
  • Recategorizing incidents by service and category. Setting the priority for resolving incidents based on impact and urgency.
  • Managing service requests to make sure that they are not breached and covered within agreed SLA.
  • Providing status on service requests to clients. Updating service requests. Escalating incidents and service requests to the next level of support if necessary.
  • Experience of using appropriate IT technologies, methods, principles and tools such as: Service now, Skype, MS Teams, Outlook,, Windows OS, Office 365, etc.
  • Excellent communication skills and capable of maintaining excellent peer relationship.
Experience LevelSenior Level

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