Sr Engineer-Cloud

4 days ago

Greater Hyderabad Area, India Birlasoft Full time ₹ 8,00,000 - ₹ 12,00,000 per year

About Birlasoft
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities.

Job Title: Service Now Administrator

Essential Duties & Responsibilities

  • Configure , Develop & Maintain the ServiceNow platform, ensuring its smooth operation and optimal performance
  • User management, Incident and problem management, Change management and service catalog management
  • Implementing customizations, integrations, and process automations
  • Monitor the system to resolve any technical glitches
  • Assist and manage application upgrades, loading, and data maintenance
  • Provide technical support to end-users, troubleshoot issues, and offer training on ServiceNow functionalities
  • Understand and implement approved system change requests under change guidance, interface with users, and support testing
  • Write technical and customer-accessible documentation and participate in the delivery of other relevant training
  • Work with other IT professionals and stakeholders to ensure successful implementation of ServiceNow solutions

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