Relationship Manager

2 days ago

Thiruvananthapuram, Kerala, India OYO Full time ₹ 9,00,000 - ₹ 12,00,000 per year

JOB DESCRIPTION

RELATIONSHIP MANAGER

Website Link

Role Type Field Role (involves daily travel), Mon-Sat

What will you be doing
• Manage assigned portfolio of owners in the hub and prevent churn by solving partner issues

proactively

• Generate revenue by ensuring availability of sellable rooms and driving occupancy through

booking conversions

• Ensure cluster performance of customer & guest experience metrics, especially focusing on

bottom properties in the cluster

• Ensure collection of accounts receivable/outstanding amount from portfolio clients

• Resolve issues arising between property owners, customers & internal stakeholders

• Share regular feedback on market conditions, trends, competition, pricing and other factors

influencing on ground business

Key Performance

Indicators
• Ensuring occupancy (URNs) month on month

• Pay at Hotel (PAH) realization

• Ensuring daily availability of Sellable rooms (DSRN)

• Cx / Gx metrics

Required Skills
• Networking ability

• Soft Skills (ERP/APP usage, Excel, Email writing)

• Good negotiation skills

• Analytical ability

Who are we looking for
• 2 to 7 years of experience

• Relevant experience in operations handling, key accounts handling

• Experience in the hospitality and/or travel industry would be an added advantage

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