Amazon Connect Developer
2 weeks ago
Overview:
Design, develop, and optimize Amazon Connect contact flows to deliver a personalized and dynamic IVR experience.
Responsibilities:
Design and develop main and sub-contact flows in Amazon Connect.
Configure call routing logic, contact attributes, queues, and hours of operation.
Implement dynamic IVR menus and integrate AWS Lambda for ServiceNow API calls.
Incorporate GDPR-compliant call recording and tagging.
Troubleshoot and optimize call flow performance.
Collaborate with Lex developers for LEX Bot NLP integration.
Requirements:
Strong hands-on experience with Amazon Connect and AWS Contact Flow Builder.
Proficiency in dynamic routing, DTMF menus, and hours-of-operation logic.
Advanced AWS Lambda and JSON-based API integration knowledge.
Good Knowledge of Python or for Lambda function development.
Familiarity with ServiceNow integrations preferred.
Knowledge of GDPR call recording compliance a plus.
Knowledge of AWS services such as S3 and CloudWatch.
-
Amazon Connect
6 days ago
Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAmazon Connect :1. Minimum exp 3-7 years,2.Strong experience in contact center development3.Experience in creating AC flows (Amazon Connect) , Lex chatbots and Lambda functions4.Java / Architect with knowledge on AWS environment, Design and develop APIs (Rest and SOAP services)5.Knowledge on AWS Lambda services and familiarity in AWS environment and eco...
-
Amazon Connect Developer
2 weeks ago
Greater Chennai Area, India Prodapt Full time ₹ 9,00,000 - ₹ 12,00,000 per yearOverviewDesign, develop, and optimize Amazon Connect contact flows to deliver a personalized and dynamic IVR experience.ResponsibilitiesDesign and develop main and sub-contact flows in Amazon Connect.Configure call routing logic, contact attributes, queues, and hours of operation.Implement dynamic IVR menus and integrate AWS Lambda for ServiceNow API...
-
Salesforce & Amazon Connect Developer
2 weeks ago
Chennai, Tamil Nadu, India TransUnion Full time ₹ 12,00,000 - ₹ 36,00,000 per yearTransUnion's Job Applicant Privacy NoticeWhat We'll BringSenior Consultant – Amazon Connect/SalesforceAt TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we're – consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and...
-
Software Development Engineer-ii, Amazon
3 weeks ago
Chennai, Tamil Nadu, India Amazon Full timeDescription Amazon com is looking for a talented and enthusiastic Software Development Engineer to join the Digital Acceleration team The Digital Acceleration team owns services supporting the publishing pricing and purchase of Digital content including Kindle Books Amazon AppStore Amazon Music Amazon Video etc This candidate will be joining a team working...
-
Chennai, Tamil Nadu, India Amazon Full timeDESCRIPTION Amazon com is looking for a talented and enthusiastic Software Development Manager to join the Digital Acceleration team The Digital Acceleration team owns services supporting the publishing pricing and purchase of Digital content including Kindle Books Amazon AppStore Amazon Music Amazon Video etc This candidate will be leading a team working on...
-
Chennai, Tamil Nadu, India Amazon Full timeDescription Amazon com is looking for a talented and enthusiastic Software Development Manager to join the Digital Acceleration team The Digital Acceleration team owns services supporting the publishing pricing and purchase of Digital content including Kindle Books Amazon AppStore Amazon Music Amazon Video etc This candidate will be leading a team working on...
-
Amazon Connect
5 days ago
Chennai, India Cognizant Full timeJob Description Job Description For Amazon Connect- Experience:- 3 Years to 8 Years Location:- PAN India - Strong experience in contact center development - Experience in creating AC flows (Amazon Connect) , Lex chatbots and Lambda functions - Java / node.js Architect with knowledge on AWS environment, Design and develop APIs (Rest and SOAP services) -...
-
Chennai, Tamil Nadu, India Amazon Full timeDESCRIPTION Amazon com is looking for a talented and enthusiastic Software Development Engineer to join the Digital Acceleration team The Digital Acceleration team owns services supporting the publishing pricing and purchase of Digital content including Kindle Books Amazon AppStore Amazon Music Amazon Video etc This candidate will be joining a team working...
-
Amazon Connect Integration
4 weeks ago
Chennai, India CORTEX Consultants Full timeAmazon Connect Integration & Testing EngineerCortex is looking for a talented and experienced Amazon Connect Integration & Testing Engineer to join our team. We're seeking a dedicated professional to lead the integration and testing of our cutting-edge voice and cloud solutions, ensuring seamless performance and exceptional quality for our clients. In...
-
Business Analyst, Amazon Selection Monitoring
2 weeks ago
Chennai, Tamil Nadu, India Amazon Full timeDESCRIPTION Within the Selection Monitoring team a Business analyst is expected to own analytics on large volumes of data synthesize the analysis into business insights communicate the findings to stakeholders and and deliver business value Business analyst will be expected to be skilled in understanding customer needs converting them to analysis...