Amazon Connect Developer

3 days ago


Guindy Chennai Tamil Nadu, India Prodapt Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Overview:

Design, develop, and optimize Amazon Connect contact flows to deliver a personalized and dynamic IVR experience.

Responsibilities:

Design and develop main and sub-contact flows in Amazon Connect.

Configure call routing logic, contact attributes, queues, and hours of operation.

Implement dynamic IVR menus and integrate AWS Lambda for ServiceNow API calls.

Incorporate GDPR-compliant call recording and tagging.

Troubleshoot and optimize call flow performance.

Collaborate with Lex developers for LEX Bot NLP integration.

Requirements:

Strong hands-on experience with Amazon Connect and AWS Contact Flow Builder.

Proficiency in dynamic routing, DTMF menus, and hours-of-operation logic.

Advanced AWS Lambda and JSON-based API integration knowledge.

Good Knowledge of Python or for Lambda function development.

Familiarity with ServiceNow integrations preferred.

Knowledge of GDPR call recording compliance a plus.

Knowledge of AWS services such as S3 and CloudWatch.



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