Amazon Connect Integration

3 weeks ago

Chennai, India CORTEX Consultants Full time

Amazon Connect Integration & Testing EngineerCortex is looking for a talented and experienced Amazon Connect Integration & Testing Engineer to join our team. We're seeking a dedicated professional to lead the integration and testing of our cutting-edge voice and cloud solutions, ensuring seamless performance and exceptional quality for our clients. In this role, you will be a key contributor to impactful projects, working in a dynamic and fast-paced environment.Role : Lead Engineer (LE)Location : Chennai, Bangalore, HyderabadWork Mode : In-officeExperience : 6 to 8 yearsNotice Period : Immediate to 15 days (strictly)Job Responsibilities :As a Lead Engineer, you will be responsible for :- Designing and Implementing Solutions : Architecting and implementing robust Amazon Connect solutions, including contact flows, queues, and user management.- Integration : Performing complex integrations between Amazon Connect and other enterprise systems, with a strong focus on ServiceNow Voice CSM.- Testing : Developing and executing comprehensive test plans to ensure the quality, performance, and reliability of integrated solutions. This includes unit testing, integration testing, and end-to-end testing.- Troubleshooting : Identifying, diagnosing, and resolving technical issues related to Amazon Connect, AWS services, and third-party integrations.- Scripting and Automation : Utilizing scripting languages like Python to automate testing processes and streamline deployment workflows.- Monitoring and Maintenance : Using tools like Amazon CloudWatch to monitor system health, performance, and troubleshoot issues.- Collaboration : Working closely with development, product, and client teams to deliver high-quality solutions on time.- Mentorship : Guiding and mentoring junior engineers, fostering a culture of technical excellence and continuous improvement.Required Skills :To be successful in this role, you should have extensive hands-on experience and a deep understanding of the following technologies :- Expert-level knowledge of Amazon Connect's features, including contact flows, routing profiles, queues, and security profiles.- Experience with designing, building, and integrating conversational AI bots using Amazon Lex.- Proven experience in integrating Amazon Connect with ServiceNow's Customer Service Management (CSM) platform, specifically for voice interactions.- Solid understanding of core AWS services, including IAM, S3, and API Gateway.- Proficiency in using CloudWatch for monitoring, logging, and alerting.- Strong scripting and programming skills in Python for automation and AWS Lambda functions.- AWS Lambda : Experience developing and deploying serverless functions using AWS Lambda. (ref:hirist.tech)

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