Junior Supply Chain Analyst

We are seeking a dynamic and detail-oriented Jr. Supply Chain Analyst to join our team. The ideal candidate will have a basic understanding of supply chain processes, hands-on experience or knowledge of ticketing tools (preferably ServiceNow), and familiarity with onboarding and offboarding (joiners, movers, leavers) processes. This role offers excellent learning opportunities in a global, fast-paced environment supporting key supply chain operations.

• Manage and resolve supply chain service tickets using ServiceNow (SNOW) or similar ticketing systems.
• Support end-to-end onboarding activities, ensuring timely provisioning of hardware, software, and system access for new joiners.
• Manage leaver process activities including retrieval of IT assets and decommissioning of user accounts and services.
• Coordinate with internal teams (IT, Facilities, HR) and external vendors for smooth delivery of supply chain services.
• Maintain accurate records and tracking logs related to procurement, asset allocation, and ticket resolutions.
• Monitor ticket queues, prioritize tasks based on SLA and urgency, and escalate issues as needed.
• Data Management: Monitor and analyze supply chain data to provide insights for decision-making, supporting inventory management, order fulfillment, and demand planning.
• Issue Resolution: Troubleshoot and resolve system-related issues impacting supply chain operations, coordinating with IT support as necessary.
• Collaboration: Work closely with cross-functional teams, including procurement, logistics, and finance, to ensure alignment and support for supply chain initiatives.
• Continuous Improvement: Participate in initiatives to drive continuous improvement in supply chain operations, leveraging data-driven insights

Objectives of the role- The objective of the role will be to deliver best in class service for all renewals and asset BAU/Project requests. This will be delivered through:

• Delivery of SLA's
• Continued improvement in processes
• Effective communication with stakeholders
• Reduction in IT contract renewal spend vs budget

• Bachelor's degree in supply chain, Business Administration, Information Technology, or a related field.
• 0–2 years of relevant experience in supply chain, IT support, or asset management roles.
• Basic understanding of ticketing tools; ServiceNow (SNOW) experience preferred.
• Knowledge of onboarding and leaver management processes.
• IT Experience: Understanding of IT hardware, Software and Telecoms
• Strong communication and stakeholder management skills.
• Good analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to manage multiple tasks efficiently and work effectively under pressure.

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.