Field Service Engineer

5 days ago

Kolhapur Pune, India Genworks Health Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Designation Field Service Engineer

Department Service

Location Kolhapur,Pune

Product Portfolio IVD (In-Vitro Diagnostics)

Business Importance of the Role: This role owns delivering service & service business results as per Operational Metrics defined below & meets the operating Business Plan of Genworks. Manages high level of Customer satisfaction through Service Excellence at assigned customer accounts/IB by driving various Operations parameters as per target. Also drive Commercial excellence through AMCs, CMCs, Part Sales, Accessories & Consumable Business time to time. Over a period of time becomes the Customer success leader & be the Point of contact by building strong relationship between Genworks & respective OEM.

Key Responsibilities to Deliver (Daily, Weekly, Monthly, Quarterly, Annual):

  • Timely installation, Troubleshooting and Calibration
  • Pre-installation demos, checks and user maintenance training for instruments including primary level of application issues and standardisation handling.
  • Troubleshoot Instrument related issues (break fix issues).
  • Strive for customer success through solutions-based growth approach.

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