
Field Service Engineer
5 days ago
Designation Field Service Engineer
Department Service
Location Kolhapur,Pune
Product Portfolio IVD (In-Vitro Diagnostics)
Business Importance of the Role: This role owns delivering service & service business results as per Operational Metrics defined below & meets the operating Business Plan of Genworks. Manages high level of Customer satisfaction through Service Excellence at assigned customer accounts/IB by driving various Operations parameters as per target. Also drive Commercial excellence through AMCs, CMCs, Part Sales, Accessories & Consumable Business time to time. Over a period of time becomes the Customer success leader & be the Point of contact by building strong relationship between Genworks & respective OEM.
Key Responsibilities to Deliver (Daily, Weekly, Monthly, Quarterly, Annual):
- Timely installation, Troubleshooting and Calibration
- Pre-installation demos, checks and user maintenance training for instruments including primary level of application issues and standardisation handling.
- Troubleshoot Instrument related issues (break fix issues).
- Strive for customer success through solutions-based growth approach.
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