
Performance Audit and Excellence
2 weeks ago
Position:
Assistant Manager – Performance Audit & Operational Excellence
Location:
Gurugram
Job type:
Full-time
Experience: 3–4 years
**
Aviation experience is mandatory**
Role Summary:
We are looking for an assertive and execution-driven Assistant Manager – Operational Excellence to bring structure, discipline, and accountability across our aviation-focused business. This person will ensure our teams deliver results, stay on task, and follow defined processes across all verticals.
Key Responsibilities:
Execution & Internal Accountability
- Track daily task completion across departments (recruitment, training, student ops)
- Ensure ownership, punctuality, and discipline in deliverables
- Escalate inefficiencies and reinforce a culture of responsibility
- Set up SOPs and monitor team performance through dashboards
Process Audit & Compliance
- Regularly audit processes to identify gaps and tighten operations
- Maintain complete documentation for cabin crew programs, self-sponsored pilots, and training records
- Ensure compliance with internal standards and external aviation/training regulations
Tools, Tracking & Reporting
- Manage trackers and reports using Google Sheets, CRM, and task tools
- Introduce automation and efficiency improvements
- Monitor CRM usage and report inconsistencies or delays
Requirements:
- Graduate / MBA in Business, Aviation, or Operations
- Aviation experience is mandatory
- Experience in process audits, training operations, or execution roles
- Strong with Google/Microsoft Tools , PPTs, reporting tools, and CRMs
- Good command over team coordination and follow-ups
- Confident in giving direction and ensuring people stick to timelines
- Demonstrated leadership and execution skills
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