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Gold Appraiser/ CCE

2 weeks ago

Mohali Rajpura Rup Nagar, India IIFL Finance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities: Gold Appraiser

Must be able to identify quality & purity of Gold in any form

by manual process.

  • Calculation of Gold valuation pledged by customer.
  • Should be able to maintain accounting process, records and

handling cash in the branch for Gold Loan transactions.

  • Provide excellent customer service and to promote customer

centricity in the organization by improving customer service

experience and engaging with customers.

  • Have understanding of IIFL Gold loan business and schemes.
  • Keeping the existing customers updated with their existing

account details.

  • Ensure daily door to door & shop to shop marketing.
  • Focus on marketing activities to ensure that IIFL brand is

known in the targeted catchment area of atleast 5 square

kilometres radius for enhancing walk-ins resulting in

business.

  • Proactively participate in business development and

recovery of overdue loans

  • To take upon themselves additional responsibilities / duties

of other staff members if and when office exigencies require

  • Should be able to maintain accounting process, records and

handling cash in the branch for Gold Loan transactions

  • Adherence to the administrative processes, norms, policies

& discipline of the organization is a must

  • Should be able to solve the queries of the customers as well

as handling the customers in a cooperative & efficient way.

Role & responsibilities: CCE

Provide excellent customer service and to promote customer

centricity in the organization by improving customer service

experience and engaging with customers.

  • Take ownership of customers issues and follow problems

through to resolution.

  • Have understanding of IIFL Gold loan business and schemes.
  • Keeping the existing customers updated with their existing

account details.

  • Ensure daily door to door & shop to shop marketing.
  • Must focus on marketing activities to ensure that IIFL brand

is known in the targeted catchment area of atleast 5 square

kilometres radius for enhancing walk-ins resulting in

business.

  • Proactively participate in business development and

recovery of overdue loans

  • To take upon themselves additional responsibilities / duties

of other staff members if and when office exigencies require

so

  • Should be able to maintain accounting process, records and

handling cash in the branch for Gold Loan transactions

  • Adherence to the administrative processes, norms, policies

& discipline of the organization is a must

  • Should be able to solve the queries of the customers as well

as handling the customers in a cooperative & efficient way.