System Support Engineer
2 weeks ago
Job Purpose
BAU Support for Bangalore
Role Description
(Max 5 Nos)
- Handling of tickets by troubleshooting, resolving and escalating to the next level within the timeline and support for Non BAU activities and task on scheduled timeline
 - Asset management, Ensure all IT Assets are tracked, Asset register is up to date & Vendor coordination.
 - Updating all the trackers related to daily, weekly and monthly tasks
 - Resolving CCTV NVR issues, HID Access and checking weekly logs and recordings
 
User creation, deactivation in AD, Azure AVD, Exchange & O365
Key Deliverables
(Max 5 Nos)
- Knowledge in ticketing tool Que monitoring, Ticket assignment, report generation related to ticket ageing and other factors
 - Knowledge in Azure Active Directory User creation, DL and Security groups creation, Modification in user details
 - Knowledge in O365 Exchange for email ID creation, deletion, pst archiving, email forward and other requests.
 - Experience in Intune administration, Desktop management, Thin Client management.
 - Knowledge in HID, CCTV, Printers and hardware equipment's.
 - Good Knowledge in Citrix and AVD Environment.
 
Knowledge Skill Sets
Desktop Hardware, Windows 10 and Higher, Basic Networking, AVD, Citrix & AZURE Basics, Thin Clients.
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