Sr System Support Engineer

1 week ago

Bengaluru, Karnataka, India Enphase Energy Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future

This role at Enphase requires working onsite 3 days a week, with plans to transition back to a full 5 day in office schedule over time.

About the rol

The Global System Support Center is central point of contact for all regional Field Engineers to resolve the system related issues in Storage Business Unit. We work closely with all regional customer support and field application engineers. As Global System Support Engineer, you will act as bridge between Customer support and Engineering teams. You will provide engineering support to all regional customer support teams and will be involved in various debugging field system issues of Ensemble grid agnostic system from NPI through EOL to ensure Enphase products meet the highest quality standards in the industry.

What you will do:

  • Provide 3rd level/Engineering support for all regional Field engineers to resolve the customer issues.
  • Collect and analyse the logs from customer sites and apply known fixes for SW/HW issues.
  • Report and track the SW / HW issues in the appropriate internal projects.
  • Use internal tools and database queries to diagnose the customer problems.
  • Drive the customer escalations and work with cross-functional team to define the containment solutions and final resolutions for the customer escalations.
  • Support Field team to identify the defective hardware and co-ordinate with HW RCA team to find the root cause and implement the corrective actions.
  • Provide subject matter expertise to regional field teams in resolving customer issues.
  • Actively communicate to Field team about the known issues and containment solutions.

Who you are and what you bring:

  • M.Tech/M.S/B.Techin Electrical/Electronics/Power systems
  • 3-5 years of experience in product/system support, driving customer escalations and Field support
  • Knowledge on Power systems, Power Electronicdevicesand Embedded systems
  • Excellent verbal and written communication skills, including information consolidation andpresentation
  • Should have a "can do" attitude and team player in cross-functionalenvironment
  • Proactive, flexible, and innovative mindset with analytical problem-solving skills, demonstrating strongownership
  • Highly organized, able to multi-task, the ability to work individually, within a team and with othergroups

Preferred:

  • Working experience in Unix/Linux environment. Networking,shell, python, databases
  • Basic programming skills and knowledge in at least one script language: Ruby, Bash, Perl, Python etc.

  • Sr System Engineer

    2 days ago

    Bengaluru, Karnataka, India Maxwell Energy System Pvt Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Maxwell Energy works on advanced electronics focusing on efficient energy storage and conversion solutions. We are looking for a system engineer with a strong desire to make our products safe and reliable yet simple. In this role, you would be responsible for end-to-end process definition, implementation  and execution of the best practices of system and...

  • Internal System Operations Engineer

    1 week ago

    Bengaluru, Karnataka, India toss system Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a part-time on-site role for an Internal System Operations Engineer located in Seoul, South Korea. The Internal System Operations Engineer will be responsible for troubleshooting and resolving system issues, providing technical support to internal teams, and ensuring the stability and performance of production systems. Additional...

  • Senior Engineer-System Engineering

    4 days ago

    Bengaluru, Karnataka, India WSP Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    WSP is currently seeking a Sr. System Engineer to join our Rail Systems Engineering team in India. You will work collaboratively with a team of Specialists across rail & transit disciplines (Systems Engineering, Signals, Electrification Systems, Data Communications, and Project Controls), Project Managers, Systems Engineers, Signals Engineers, Analysts, and...

  • Sr System Support Engineer

    5 days ago

    Bengaluru, Karnataka, India, Karnataka Enphase Energy Full time

    Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell...

  • Sr. Data Engineer

    1 week ago

    Bengaluru, Karnataka, India Onebridge Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Onebridge, a Marlabs Company, is a global AI and Data Analytics Consulting Firm that empowers organizations worldwide to drive better outcomes through data and technology. Since 2005, we have partnered with some of the largest healthcare, life sciences, financial services, and government entities across the globe. We have an exciting opportunity for a highly...

  • Sr. Data Engineer

    1 week ago

    Bengaluru, Karnataka, India Onebridge Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Onebridge, a Marlabs Company, is a global AI and Data Analytics Consulting Firm that empowers organizations worldwide to drive better outcomes through data and technology. Since 2005, we have partnered with some of the largest healthcare, life sciences, financial services, and government entities across the globe. We have an exciting opportunity for a highly...

  • Sr. AV Technician- System Integration

    1 week ago

    Bengaluru, Karnataka, India ITAL SOLUTIONS PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Sr. AV Technician – System IntegrationExperience: Minimum 3 YearsLocation: BangaloreEmployment Type: Full-TimeJob Summary:We are seeking a skilled and detail-oriented AV Technician with at least 3 years of experience in audiovisual system integration. The ideal candidate will be responsible for installing, configuring, and maintaining AV...

  • Sr. Associate Engineer

    4 days ago

    Bengaluru, Karnataka, India Caterpillar Inc. Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Career AreaEngineeringJob DescriptionYour Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...

  • Sr. Associate Engineer

    4 days ago

    Bengaluru, Karnataka, India Caterpillar Inc. Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Career Area:EngineeringJob Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...

  • Sr. Engineer- Systems

    3 days ago

    Bengaluru, Karnataka, India Wabtec Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Role summary:This opening is for a Senior Systems Engineer within International Systems Engineering Organization, Wabtec Astana, The purpose of this role is to lead all the system engineering activities related to the customer requirements, subsystem and system development, and delivery of new locomotives to the international customersThis role includes...