Technical Business Analyst

1 day ago

Hyderabad, Telangana, India WeMakeScholars Edtech Pvt Ltd Full time ₹ 1,20,000 - ₹ 3,00,000 per year

Hyderabad, Telangana, India.

10 LPA

Full Time

About the organisation:

At WeMakeScholars, we bridge education and technology to empower students worldwide. To strengthen the link between our technical and operational teams, we're looking for a tech-savvy Business Analyst who thrives at the intersection of product, documentation, and support operations. This role is perfect for someone who enjoys translating complex ideas into clear workflows, ensuring smooth communication across teams, and driving product development forward with precision.

Job Description:

1. Documentation & Knowledge Management

  • Own the creation and upkeep of technical and product documentation, making sure it's clear, concise, and always up to date.
  • Translate technical workflows into easy-to-understand guides for internal teams.
  • Build onboarding and reference content that empowers both technical and non-technical colleagues.

2. Product Requirement Gathering & Analysis:

  • Work closely with the founders on a daily basis to discuss product plans, clarify requirements, and align on priorities.
  • Collaborate with the Product Manager to capture and refine feature requirements, document functional specs, and update product roadmaps.
  • Track bug reports, feature requests, and feedback loops to ensure nothing falls through the cracks.
  • Participate in sprint planning, daily stand-ups, and product reviews to ensure alignment between business needs and tech execution.

3. Tech Support Communication & Insights

  • Manage the Tech Support inbox and act as the first line of coordination for technical queries.
  • Ensure timely triaging, follow-up, and closure of issues while maintaining a professional, supportive tone.
  • Spot patterns and recurring issues from support tickets and share actionable insights with the tech/product teams.

4. Cross-Functional Collaboration

  • Act as the bridge between developers, QA, support, and operations, ensuring smooth communication and workflow alignment.
  • Be the go-to person for understanding how internal systems and product functionalities work.
  • Facilitate seamless knowledge transfer across teams, reducing dependency bottlenecks.

Requirements:

  • 1+ year of experience in a technical/business analyst or IT support-related role.
  • Excellent communication skills – written and verbal.
  • Strong interpersonal and collaboration skills.
  • Basic understanding of data concepts (databases, APIs, etc.) is a plus.

Additional Information:

  • Immediate joiners preferred
  • In-office job.

CTC:

CTC is Flexible & will be decided after the final round based on your performance.

We will be happy to have you here if
You are Self-motivated

We will never tell you to finish your work. The motivation should come from inner you

Work matters to you more than money

In a start-up, work is always more than the money offered. So, you should be more enthusiastic about work than money

Dedicated to work for a start-up

It is lot different to work for a start-up than for a MNC. More responsibilities. More jokes. More love. You have to take WeMakeScholars as your girlfriend

What it is to work with us?

Everybody is a part of a team.

No b*llsh*t hierarchy- No boss, no managers. we all work together to achieve a common goal

You are your own boss.

Everybody here has equal rights to take their decisions

No cubicles to jail you

We all prefer to sit together and brainstorm. It is a good way to share love as well

ESOP

Equity for those who promise to stay with us forever.

Let your brain roam.

We are always open to new ideas from an intelligent idea to a silly one- suggest anything, we won't laugh at you, promise

Grow together

We all will grow together with the company

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