Job Description

3 days ago

Gurgaon, Haryana, India IGT Solutions Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Job Title: Process Trainer Travel & Sales Domain

Location: Gurgaon

Shift: Rotational Shifts (24/7 environment)

Experience Required: 15 years (Line Trainer experience can also be considered)

Job Summary:

We are seeking an experienced and enthusiastic Process Trainer with a strong background in the travel industry and sales. The ideal candidate will possess excellent communication skills and a passion for coaching and developing teams in both customer service and sales performance. This role requires hands-on experience in delivering impactful training programs, mentoring staff, and driving continuous performance improvement through skill development and sales enablement strategies.

Key Responsibilities:

  • Deliver effective training sessions for new hires and existing employees in the travel and sales process.
  • Train staff on product knowledge, sales techniques, objection handling, upselling, and cross-selling within the travel domain.
  • Conduct regular knowledge checks and assessments to ensure training effectiveness and retention.
  • Monitor and measure the impact of training on sales performance and customer experience.
  • Conduct refresher training sessions based on Training Needs Identification (TNI), especially focused on sales and process updates.
  • Mentor, observe, and support team members to improve both service and sales skills.
  • Collaborate with the Operations team to align training outcomes with business goals and performance metrics.
  • Send reports/MIS on training progress, completion status, and team readiness.
  • Regularly update and review training content to ensure relevance and accuracy in line with product, policy, and market changes.
  • Participate in internal and external calibrations to ensure alignment with quality and business expectations.

Required Skills and Qualifications:

  • Proven experience in training and sales within the travel industry/process is a must.
  • Excellent written and verbal English communication skills.
  • Strong customer interaction and sales handling skills, with an ability to train others in these areas.
  • Flexibility to work across all shifts in a 24x7 environment.
  • Experience delivering training for soft skills, sales enablement, product knowledge, and process improvements.
  • Ability to coach and mentor teams towards performance goals, particularly in sales conversion and customer satisfaction.
  • Proficient in maintaining and analyzing training reports and MIS.

Preferred Qualifications:

  • Bachelor's degree in any discipline.
  • Sales certifications or training delivery certifications are a plus.
  • Experience in both classroom and virtual training environments.

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