Assistant Manager, Employee Services

About us:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in over 60 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

Our people:

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning over 60 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Responsibilities:

• Supports the day-to-day operational delivery of Global Mobility and immigration activities for a defined population. 

•    Provides advice, interpretation, and guidance on global mobility matters, HR policies, practices, and processes to the business for a defined population, escalating more complex issues to the Global Mobility Centre of Expertise as appropriate. 

•    Contributes to global mobility projects as a team member with ownership of certain elements of the project.

•    Manages employee relations policies and procedures related to global mobility, escalating to Global Mobility Centre of Expertise as appropriate.

•    Updates and maintains global mobility databases and liaises with wider operations team on updates to overall systems and processes.

•    Manages work/case allocation for global mobility operations team and works to ensure global mobility are resolved appropriately and in accordance with defined KPIs and Service Level Agreements (SLAs).

•    Acts as an escalation point for Senior Associates for complex global mobility matters, supervising a team of Senior Associates and Associates in delivering day-to-day Global Mobility and immigration operations (where applicable).

•    Works with Global Mobility leaders and business partnering colleagues to manage HR process, policy, and system updates.

•    Monitors global mobility and immigration performance measures with a view to improving team performance and quality.

•    Identifies service delivery issues and recommends solutions to known issues pertaining to the global mobility process.

•    Works in partnership with Global Mobility Centre of Expertise to manage vendor relationships.

•    Leads team management and engagement initiatives.

Qualifications & Experience:

•    Degree or equivalent and / or relevant qualification including previous HR experience.

• years of experience, particularly in Global Mobility operations.

•    Proven experience in leading teams within global and domestic mobility operations in a multinational corporation

•    Experience working closely with external partners, such as relocation service providers, ensuring high-quality service delivery.
 

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.