Site Reliability Engineer
3 days ago
About the Role:
We are seeking a Junior Site Reliability Engineer (SRE) with strong expertise in DevOps, Networking, and Production Support. The ideal candidate must be CCNA certified with hands-on experience in voice protocols, network troubleshooting, and cloud-based production environments. This role involves global shift coverage (WednesdaySunday) to support multi-region operations.
Key Responsibilities:
- Provide production support for mission-critical infrastructure and applications.
- Monitor and maintain system reliability, uptime, and performance across global time zones.
- Troubleshoot network issues and perform root cause analysis (RCA).
- Work on incident response, escalation, and resolution for SRE/DevOps environments.
- Support and enhance CI/CD pipelines, automation, and monitoring tools.
- Collaborate with cross-functional teams (Cloud, Network, DevOps) to improve service reliability.
- Maintain detailed documentation of incidents, fixes, and preventive actions.
Mandatory Skills:
- SRE / DevOps experience (4–5 Years)
- CCNA Certified (Networking)
- Strong understanding of Voice Protocols (SIP, RTP, VoIP)
- Production Support & Incident Management
- Network Monitoring & Troubleshooting (Switches, Routers, Firewalls, VPNs)
- Exposure to Linux/Cloud Environments
Preferred Skills (Good to Have):
- Experience with GCP / AWS / Azure
- Familiarity with CI/CD Tools (Jenkins, GitLab, etc.)
- Knowledge of Python scripting or automation for support operations
- Exposure to Monitoring Tools (Grafana, Prometheus, Splunk, etc.)
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