Payment Solutions

1 week ago

Mumbai, Maharashtra, India Chase- Candidate Experience page Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Welcome to JPMorgan Chase. Are you looking for an opportunity to work in Payments team? You have found the right team. The Asia Pacific Solution Center offers best in class service to our Treasury Services corporate and financial institution clients. We are the first line client service team interacting with our clients via phone and email.

As a Client Service Analyst in the Payments team, you will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients. In this role, you will serve as the primary point of service contact for each client within your assigned portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products. This role will act as the first point of escalation from the Corporate Client, Correspondent bank, Corporate Client Service team and the Client Service Account Management (CSAM) team located within the local branches.

Job responsibilities

  • Provide prompt and value-added inquiry services and solutions for J.P. Morgan Treasury Services clients
  • Handle day-to-day client inquiries and requests relating to their accounts and transactions
  • Take ownership in pending cases by following-up closely and providing proactive updates to clients
  • Ensure risk and compliance guidelines are followed at all times while meeting client needs
  • Identify and escalate issues in a timely manner 
  • Perform maintenance requests e.g. signature updates, call-back list updates, SA updates, etc.
  • Coordinate and follow-up with internal partners
  • Gather and compile information e.g. interest setup/rates, account list, pulling of account statements, payment cut-off time, etc.
  • Resolve phone and written inquiries from clients and internal partners, ensure first call resolution, and provide client updates on unresolved cases
  • Log and track all incoming work into call tracking system within 24 hours
  • Provide a high standard of client service, ensuring that all client inquiries are resolved to their satisfaction through intensive partnership with other departments locally and globally

Required qualifications, capabilities, and skills:

  • Bachelor's Degree in Business, Finance, Economics, or related disciplines
  • At least 1 year of experience in Banking industry
  • Clear and effective verbal and written communication
  • Active listening to understand customer needs and concerns
  • Analytical thinking to diagnose problems and identify solutions
  • Creativity in finding alternative solutions when standard procedures do not apply

Preferred qualifications, capabilities, and skills:

  • Prior experience in Transaction Banking role
  • Master of Business Administration (MBA) will be a plus

  • Payment Solutions

    5 days ago

    Mumbai, Maharashtra, India JPMorganChase Full time US$ 80,000 - US$ 1,20,000 per year

    JOB DESCRIPTIONWelcome to JPMorgan Chase. Are you looking for an opportunity to work in Payments team? You have found the right team. The Asia Pacific Solution Center offers best in class service to our Treasury Services corporate and financial institution clients. We are the first line client service team interacting with our clients via phone and email.As...

  • Senior Sales Payment Solution

    6 days ago

    Mumbai, Maharashtra, India ERM Placement Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesProven experience as a Sr. Sales Manager (or equivalent) in the digital payments or enterprise fintech sector.Demonstrated success in product-led sales, ideally in complex B2B environments.Strong domain expertise in digital paymentsincluding Real-time Payments, Bill Payments, Overlay Services, Fraud and Risk Management, Merchant...

  • Business Development Manager, Payment Solutions POS

    1 week ago

    Mumbai, Maharashtra, India Amethyst Partners Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Our client is a digital payment technology firm that provides high-tech payment devices, solutions and technologies to clients. As the business continues to grow, they are looking for a Sales Manager and the role is based in Mumbai or New Delhi.Key job responsibilitiesMarket and promote the firm's payment solutions and technologies to clients such as banks,...

  • Mindgate Solutions

    4 weeks ago

    Mumbai, Maharashtra, India Mindgate Solutions Pvt. Ltd. Full time

    Department: Business Development (Presales / Sales)Domain: Online Payments / Merchant Acquiring / Solution SalesRole Overview:We are seeking a high-performing Merchant Acquiring professional with strong exposure to UPI-based products and experience in managing large/enterprise client relationships.This role will be instrumental in expanding our merchant...

  • Payments Specialist

    3 days ago

    Mumbai, Maharashtra, India AMINA GROUP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At a Glance: The Story Behind AMINAAMINA India is a wholly owned subsidiary of AMINA Bank AG, a FINMA licensed Swiss Bank focused on cryptocurrencies and digital assets. AMINA provides custody, trading, credit and investment products on cryptocurrencies and digital assets to institutional and professional investors. AMINA Bank is Headquartered in Zug, with...

  • Payments Advisory

    1 week ago

    Mumbai, Maharashtra, India JPMorganChase Full time ₹ 1,00,00,000 - ₹ 2,50,00,000 per year

    JOB DESCRIPTIONAre you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.Analysts in Payments Advisory are involved in bespoke engagements covering thematic research, analyzing client...

  • Payment Posting

    1 week ago

    Mumbai, Maharashtra, India Medusind Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    COMPANY NAME - MEDUSIND SOLUTIONS (MUMBAI LOCATION)JOB TITLE - Payment PostingJOB DESCRIPTION:We are hiring candidates with prior work experience into Payment PostingPlease note, this is a WFO Role - Mumbai LocationELIGIBILITY CRITERIA:Anyone with 1 to 3 years of work experience in Payment Posting can apply for this role.SHIFT TIMINGS:8:00 AM to 5:00...

  • Scrum Master

    1 week ago

    Mumbai, Maharashtra, India Kayana | Ordering & Payment Solutions Full time ₹ 12,00,000 - ₹ 21,60,000 per year

    Job Title: Scrum Master (Techno-Functional | Agile | Process-Oriented)Location:Mumbai, IndiaExperience:7–8 YearsIndustry:Payment Solutions / BFSI / Retail / HealthcareEmployment Type:Full-TimeJob Summary:We are looking for an experienced and proactiveScrum Masterwith atechno-functional mindset, strong grounding inAgile practices, and a passion forprocess...

  • Payment Product Manager

    3 days ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 8,00,000 - ₹ 20,00,000 per year

    Product Manager-Fastag-B2C-Marketing Branches Operations Job Title: Payment Product Manager Location: Mumbai, India Department: Consumer Bank - Liabilities & Payment Product Reports to: Product Head – Consumer Payments Role Overview We are seeking an experienced and innovative Payment Product Manager to drive the strategy, design,...

  • Payments Pricing

    2 weeks ago

    Mumbai, Maharashtra, India JPMorganChase Full time US$ 1,50,000 - US$ 2,00,000 per year

    JOB DESCRIPTIONJob TitlePricing Associate – Sr. Associate – Payments Pricing (CIB TS Pricing Desk)Short DescriptionJoin the team that is driving market strategy for one of the most innovative banks.Position Description:The J.P. Morgan Payments Pricing is responsible for analysis used to drive strategic pricing decisions and the development of tools used...