Senior Associate- Operations

12 hours ago

Noida, Uttar Pradesh, India Nasscom Full time

The person will be responsible for end-to-end management of large-scale school assessment programs. The role involves operational planning, stakeholder coordination, data management, and process adherence, ensuring timely and quality delivery of assessment activities across states.

Job Details
Location, Department Unit and Reporting

Location: Noida

Department: IT-ITeS Sector Skills Council Nasscom

Reporting To: Senior Manager

Basic Functions/ Job Responsibility
  • Manage and align training and assessment batches as per defined guidelines within stipulated turnaround times.
  • Review and approve results received from Assessment Agencies and coordinate with Training Partners (TPs), Assessment Agencies (AAs), State SSAs, and internal teams for scheduling, operational alignment, and issue resolution.
  • Address operational queries and close tickets promptly, maintaining response timelines (within 24 hours for stakeholder communication).
  • Support leadership by compiling and escalating unresolved issues or stakeholder concerns requiring higher-level intervention.
  • Manage assessment data, documentation, and financial records, ensuring accuracy and traceability for audits and compliance.
  • Oversee the process of result sharing, state approval, and certification, including certificate generation and documentation verification.
  • Coordinate invoice processing with the Accounts and Finance teams, ensuring submission of freeze count data, invoice requests, dispatch confirmations, and refund tracking as per defined timelines.
  • Maintain trackers and reports for assessments, invoices, refunds, and performance metrics to support periodic reviews and reporting.
Knowledge, Skills, Qualifications, Experience
  • Strong operational management and coordination skills with attention to detail.
  • Proficiency in stakeholder management across internal teams, government bodies, and external partners.
  • Excellent analytical, communication, and follow-up abilities.
  • Proficiency in data handling, record management, and Excel-based reporting.
  • Ability to manage multiple priorities within defined timelines.
  • 5–7 years of experience in operations, preferably within skilling, assessment, or education sector.

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