Tele Caller Executive
1 week ago
Location: [Remote]
Job Type: Full-time
Shift: US Shifts (Night Shift / Rotational)
Experience: Minimum 2 years in US Voice Process
Job Summary
We are hiring an experienced Inbound Telecaller (US Accent) to handle calls from our US-based customers. The ideal candidate must have excellent spoken English with a neutral or pure US accent, proven experience in a US inbound voice process, and the ability to deliver high-quality customer support.
Key Responsibilities
- Answer inbound calls from US customers with professionalism and clarity.
- Communicate in a pure US accent with no regional/Indian influence.
- Understand customer issues, provide accurate resolutions, and ensure customer satisfaction.
- Record customer details, complaints, and feedback accurately in CRM/software.
- Escalate unresolved queries to the appropriate department.
- Maintain high standards of service quality, compliance, and first-call resolution.
- Meet daily/weekly performance and call quality targets.
Required Skills
- Excellent verbal communication in English with a clear US accent (mandatory).
- Strong listening, problem-solving, and interpersonal skills.
- Minimum 2 years' experience in a US inbound voice process / BPO.
- Ability to work in US night shifts.
- Proficiency in using MS Office and CRM tools.
- Ability to handle pressure, multitask, and maintain a professional tone at all times.
Qualifications
- Minimum: 12th pass; Graduate preferred.
- Only candidates with US accent experience will be considered.
Job Types: Full-time, Permanent
Pay: ₹20, ₹29,869.00 per month
Work Location: Remote
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