Technical Engineer Chatbot

About AkzoNobel

Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let's paint the future together.

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2024 Akzo Nobel N.V. All rights reserved.

Role Overview

We are looking for a highly skilled Senior Chatbot Developer with at least 5 years of experience in designing, developing, delivering, and operating large-scale chatbot solutions. This role involves strong technical leadership, end-to-end ownership, and the ability to collaborate across business teams and platform providers to convert requirements into scalable chatbot features.

Key Responsibilities

• Lead the architecture, design, development, testing, deployment, and maintenance of enterprise-grade chatbot systems.
• Build and optimize backend services, workflows, and integrations using , Python, and cloud-native technologies.
• Run and maintain the chatbot's overall operations, health, monitoring, reliability, and performance.
• Actively monitor logs, analytics, dashboards, and alerts to ensure stability and SLA compliance.
• Troubleshoot production issues, conduct root-cause analysis, and implement long-term corrective actions.
• Collaborate with chatbot platform providers to implement new features, platform enhancements, and roadmap items.
• Work with business stakeholders across multiple teams to gather requirements and convert them into clear deliverables and features.
• Manage integrations, data flows, and automation with enterprise data systems, financial applications, and master data platforms.
• Own the chatbot's knowledge architecture including training material quality and knowledge management processes.
• Drive continuous improvement in performance, accuracy, reliability, and user experience using analytics insights.
• Mentor junior developers, conduct code reviews, and uphold engineering best practices.
• Implement DevOps and CI/CD workflows to streamline development and deployment.

Required Skills & Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• 5+ years of experience in chatbot development, conversational AI, or automation platforms.
• Strong proficiency in and Python.
• Deep understanding of REST APIs, webhooks, microservices, and enterprise integration patterns.
• Experience with chatbot analytics, performance measurement, and operational insights.
• Proven ability to manage end-to-end chatbot operations, upgrades, monitoring, and optimizations.
• Strong stakeholder collaboration skills with experience working across multiple teams and business functions.
• Ability to convert business requirements into structured technical deliverables.
• Experience with DevOps pipelines, CI/CD, Git, Docker, and cloud environments (AWS/Azure/GCP).
• Strong architectural reasoning, debugging skills, and problem-solving capability.

Technical Skills

• Experience integrating with data systems, financial systems, master data applications, or other enterprise platforms.
• Understanding of financial data flows, master data structures, and backend process logic is a plus.
• Hands-on experience building API-driven integrations and automation workflows.
• Strong grasp of NLP concepts such as intents, entities, conversational flows, and training data optimization.

Preferred Skills

• Experience with frameworks like Dialogflow, Rasa, Microsoft Bot Framework, , Moveworks, or similar.
• Exposure to LLM-based features, generative AI, and advanced conversational design patterns.
• Experience using observability tools for logs, metrics, alerts, and performance monitoring.
• Knowledge of Mandarin is an added advantage, especially for collaborating with regional stakeholders or platform teams.
• Prior experience working with external vendors or platform engineering teams on roadmap delivery.

Soft Skills

• Strong leadership and ownership-driven mindset.
• Excellent communication and cross-team coordination abilities.
• Ability to mentor and guide junior developers.
• Structured, proactive, and quality-focused approach to work.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 50162