Firewall Operations Engineer

Summary
Position Summary
Deputy Manager – Firewall Operations - Deloitte Support Services India Private Limited
Deloitte leads with purpose, solving complex issues for our clients and communities. Across disciplines and across borders, Deloitte Touché Tohmatsu Limited (DTTL) Global supports our network of national member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Our people share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.

The Deloitte Firewall Management services is responsible for the firm's overarching goals of enhancing data protection, standardizing, and securing critical infrastructure. As part of this effort, the Firewall Management service provides robust firewall security solutions to safeguard our network infrastructure. We are currently seeking a Firewall Operations Engineer to join our team.

Work you'll do
The Firewall Operations Engineer role reports to the Manager of the Firewall Operations team. The role focuses on providing operational support and management of the Firewall infrastructure. The position works closely with the Architecture, Engineering, and Technical Delivery teams responsible for 24x7 firewall support to the Deloitte member firms.

Key Responsibilities:

• Provide operational support for firewalls on multiple platforms across the Deloitte global infrastructure.
• First responder to monitored alerts, incidents, and issues.
• Service request fulfilment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.)
• Perform firewall policy changes, analysis and clean-up as requested by firms.
• Provide visibility and insight to assist customers with firewall activity and usage information.
• Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve firewalls in any Deloitte location.
• Coordinate, triage, and troubleshot activities with customers.
• Accountable for executing tasks according to established standards, procedures, and processes.
• Able to communicate and work with customers and peers in different time zone and countries.
• Excellent written and verbal communication skills required.
• Must be able to easily analyse and communicate complex ideas to all levels of management.

The Team
The team

At Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Location
: India

Work shift Timings
: 11 AM to 8 PM

Qualifications

• Bachelor's Degree/College Diploma in Computer Science or equivalent industry experience
• 8 - 10 years of experience is provided as a guideline for hiring and represents the amount of experience typically needed to be successful in this role.
• Expert level knowledge of Check Point firewalls including additional blades.
• Knowledge of Palo Alto and Cisco firewalls
• Knowledge of LAN/WAN and network protocols
• Knowledge of monitoring tools and commands to ensure quick resolution to issues.
• Advanced level skill in firewall policy management
• Ability to manage support cases with external technology vendors.
• Knowledge of server technologies is a plus.
• Knowledge of virtual technologies is a plus.
• Excellent written and verbal communication skills required. Must be able to easily analyse and communicate complex ideas to all levels of management.
• Sensitivity and cultural awareness are essential as the role will involve contact with a variety of people around the globe.
• Discipline and experience in recognizing and handling confidential and sensitive information.
• Excellent time management and attention to detail is essential.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 301927