Firewall Technical Specialist

Firewall Technical Specialist

Experience - 4-7 years

Location - Hyderabad

Shift Timings - 24/5 Rotational Shifts

Screening Questions

Hands-on experience on Next Generation Firewall Palo alto : (Y/N)

Excellent knowledge in building S2S VPN Tunnels including all type of NAT requirements : (Y/N)

Excellent knowledge on troubleshooting by analyzing the Firewall logs, capturing tcpdump/pcap, applying Firewall policies and clean-up as per requirement: (Y/N)

Excellent knowledge on IPS, IDS, URL filtering, Application filtering/controls: (Y/N)

Awareness on Network routing protocols like BGP & OSPF: (Y/N).

Knowledge of Prisma and SCM (Y/N)

Primary Responsibilities Include:

• Provide operational support for firewalls on multiple platforms across the Client global infrastructure.

• 24x7 firewall monitoring, operation and management.

• First responder to monitored alerts, incidents and issues.

• Service request fulfilment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.).

• Perform firewall policy changes, analysis and clean-up as requested by firms.

• Provide visibility and insight to assist customers with firewall activity and usage information.

• Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve firewalls in any Client location.

• Coordinate, triage, and troubleshot activities with customers.

• Accountable for executing tasks according to established standards, procedures, and processes.

• Able to communicate and work with customers and peers in different time zone and countries.

• Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.

• Make sure firewall are compliant with Client global standards in terms of hardening, Vulnerabilities/penetration tests closures and rule set reviews.

Additional responsibilities regardless of team include:

• Ensure firewall services and systems are always available and reliable.

• Respond to and manage service issues and problems.

• Responsible for awareness and compliance to policy and guidelines of the ISMS.

• Report, pursue, communicate, and when needed escalate any breaches in information security or policies.

• Able to coordinate and work with on-site engineers during outage or critical situations.

• Adhere to established incident management SLA and SLOs.

• Able to document troubleshooting/process related documents for the team.

Required Education, Qualifications, and Experience Settings:

• Bachelor's Degree/College Diploma in Computer Science or equivalent industry experience Experience: 4-7 Years in Palo Alto

Technical skills:

• Expert level knowledge of Palo Alto firewalls including advanced troubleshooting. Must have Palo Alto Certification.

• Knowledge of LAN/WAN and network protocols.

• Knowledge of Site to Site and Remote access tunnel.

• Knowledge of monitoring tools and commands to ensure quick resolution to issues.

• Advanced level skill in firewall policy management.

• Ability to manage support cases with external technology vendors.

• Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.

• Sensitivity and cultural awareness are essential as the role will involve contact with a variety of people around the globe.

• Discipline and experience in recognizing and handling confidential and sensitive information.

• Excellent time management and attention to detail is essential.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Understanding of Palo alto cloud security solution Prisma.

Other Qualifications

• Professional Qualifications are preferred, including.

• Palo Alto Certified

• ITIL Foundation Certified