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Customer Service Manager

2 weeks ago

Faizabad, Uttar Pradesh, India TATA AIG General Insurance Company Limited Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Company Description

At TATA AIG General Insurance, we wear our achievements with pride and gratitude. Recognized as one of India's Top 100 Best Companies to Work For and among the Top 25 Best Workplaces in BFSI in 2024, we bring together the best of TATA Group and American International Group (AIG) through innovation and high standards in the insurance industry. Committed to our values of empathy, people-first, and customer-first, we ensure dedication, care, and trust for our customers, employees, peers, and partners. Join us as we lead, innovate, and redefine the future of insurance by building lasting relationships.

Role Description

This is a full-time on-site role for a Customer Service Manager located in Faizabad. The Customer Service Manager will be responsible for managing day-to-day customer interactions, ensuring high levels of customer satisfaction, and overseeing customer support teams. Key responsibilities include handling customer inquiries, resolving escalated issues, and implementing strategies to improve overall customer service. The role requires close coordination with various departments to ensure seamless service delivery.

Qualifications

  • Skills in Customer Satisfaction, Customer Service Management, and Customer Support
  • Strong Analytical Skills
  • Excellent Communication skills
  • Proven leadership and team management experience
  • Ability to work on-site and handle high-pressure situations
  • Bachelor's degree in Business Administration, Management, or related field
  • Experience in the insurance industry is a plus