Dark Store Manager

2 weeks ago

Chennai, Tamil Nadu, India Zippee Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:

  • We're looking for a talented & experienced Dark Store Manager - Operations in Chennai.
  • Incredible yet challenging opportunity to work with Operations team at a high-growth Quick Commerce startup to drive meaningful impact.

Responsibilities:

  • Help oversee 30-Min/60-Min Delivery operations across multiple dark stores in Chennai.
  • Manage all dark store/delivery fleet teams along with the launch of new dark stores across Chennai, as per the expansion plan.
  • Work closely with our customers (D2C/E-Commerce Brands) and support them in expansion/growth across Chennai.
  • Own all aspects of dark store & last-mile operations such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement, vendor partnerships, COD management.
  • Ensure a streamlined Supply Chain to drive 100% success rate in 30-Min/60-Min/Same-Day Delivery & meet SLAs across the city.
  • Lead all metrics related to reliability, customer experience & CPO (cost-per-order) as per business needs, while continuously developing & implementing SOPs (dark store + last-mile) to improve them.
  • Oversee weekly audits and daily MIS reporting to Management.
  • Help create a rockstar culture amongst your team to scale to profitability.

Qualifications:

  • 2-6 years of Operations/Supply Chain Management experience, at Quick Commerce/Ecommerce warehousing/logistics companies.
  • Team management, stakeholder management, & independent decision-making experience are a must.
  • Must have an owner's mindset. We are looking for owners, not employees.

Benefits:

  • Be part of a tight-knit rocket ship passionate about empowering Ecommerce brands in the quick commerce era.
  • Annual company retreat.
  • Growth Opportunities

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