Senior Ticketing Excutive

2 weeks ago

Surat, Gujarat, India EXPLERA VACATIONS PRIVATE LIMITED Full time ₹ 60,00,000 - ₹ 1,20,00,000 per year

Company Description

EXPLERA VACATIONS PRIVATE LIMITED, part of a global network with branches in India, the USA, and Thailand, was established in May 2019 with a dedication to offering customized travel solutions for both individual and corporate travellers.

An
IATA-certified travel agency since February 2022
, Explera operates
seven branches across India
and continues to expand every year. The company provides end-to-end travel services including itinerary planning, ticketing, hotel bookings, visa facilitation, excursions, safaris, and curated experiences — combining
global expertise with strong local insights
.

Role Description

This is a
full-time, on-site
position based at our Surat office.

The Senior Ticketing Executive will be responsible for handling end-to-end ticketing operations using
Amadeus GDS
, ensuring accurate bookings, smooth reservation management, and premium customer service. The candidate must be highly skilled in fare rules, reissues, refunds, itinerary building, and accurate ticketing processes.

Key Responsblity

  • Manage international and domestic flight bookings using
    Amadeus
    (mandatory).
  • Issue, reissue, revalidate, and process refunds as per airline guidelines.
  • Manage fare searches, fare rules, fare calculations, and seat allocations.
  • Prepare and verify PNRs, queues, SSR, OSI, and other GDS functions.
  • Ensure accurate issuance of tickets, EMDs, and ancillary services.
  • Handle customer inquiries professionally with fast turnaround times.
  • Provide accurate travel information, routing suggestions, and itinerary planning.
  • Resolve booking issues, flight disruptions, and schedule changes.
  • Maintain relationships with corporate and retail clients to support repeat business.
  • Coordinate with airlines for fare disputes, waiver requests, and ticketing authorisations.
  • Maintain proper documentation and follow company SOPs.
  • Work efficiently in a fast-paced, high-volume ticketing environment.

Qualifications

  • Minimum 4+ years of experience
    in airline ticketing (mandatory).
  • Expert-level knowledge of Amadeus GDS
    and strong mastery in CRS/GDS systems.
  • In-depth understanding of airfare rules, ticketing processes, and airline policies.
  • Strong communication skills and customer-service mindset.
  • Ability to multitask, prioritize workloads, and meet deadlines.
  • Experience in the travel industry is highly desirable.
  • Certification in Amadeus/GDS will be an added advantage.

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