Customer Service

European MNC : Customer Service & Inside Sales Executive @ Noida

{Female Candidates , with Technical background , from Delhi / NCR & Vicinity will be preferred)

Wish you Happy & Prosperous New Year

Our European client develops, manufactures & markets components designed for Measurement of pressure & flow. The components of client's pressure measurement technology include both pressure switches (on/off switching elements), sensors & pressure transmitters (sensors with built-in amplifier electronics). With its clear focus on pressure measurement technology

They are market leaders of Pressure Switches, Sensors & Transmitters

The target market is divided into several sectors based upon application as special pressure sensors for Industrial Automation / Gas Boilers , HVAC & White Goods & have Market presence in Europe , USA , Asia , Australia , Africa , Middle East & South America

Processing all customer orders & enquiries. Ensuring the highest possible levels of customer satisfaction to maximize sales & repeat business.

They are urgently , looking for Customer Service & Inside Sales Executive @ Noida

Location: Noida, India

Reports to: VP Sales APAC (Excl China)

Qualification , Experience, Skills & Knowledge

• Technical education (Preferably Graduate in Engineering/Technology).
• 5-10 years Relevant experience in Inside Sales or Customer Service activities
• High proficiency in English language is essential including the ability to converse &

write about commercial or technical subjects.

• Excellent Numeracy skills
• Proficient skills of Microsoft Office (Word/Excel)
• Solid grounding & understanding of CRM like Zoho or Salesforce.
• SAP Skills advantageous

Responsible for:

• Order Checking, processing & order booking.
• Quotations of price & delivery date
• Resolving customer queries with the help of HQ (Product Management, Quality ,

Logistics & production

• Handling Credit notes requests
• CRM usage & report generation
• Assist Territory Managers for effective account administration etc.
• RMA Processing
• Update customer/distributors about their order status.

Role Summary

• To work on all processes involving customers orders, inquiries & customer issues.
• Identifying sales opportunities through referral/quote process.

Primary Responsibilities:

• Manage all incoming leads & prioritize for Sales qualification (response time of & 2-hour target for incoming calls/emails)
• Following up on sales inquiries that are made by potential customers through website chats, emails, & inbound calls.
• Order Price checking, processing, booking & submitting OC to customers.
• Communication with customers via phone or e-mail.
• Resolving customers technical or commercial queries by working with VP Sales, Product Management, quality, or production.
• Working cross-functionally with Sales, Operations, & Finance to confirm pricing, shipments, & order status.
• Use Order Booking software to provide order status & pull quotes for pricing & part availability
• Support external Sales team for their day-to-day tasks.
• Data analysis of customer accounts, market sectors & product groups of the named accounts
• Examine & resolve requests that have shipping issues & provide shipping documents.
• Evaluate & enter credit requests & daily management of task allocation.
• liaising with the logistics department to ensure the timely delivery of ordered products.
• Investigate & sort out open orders on production hold.
• Support customers in creating RMA & coordinating with factory for satisfactory resolution.
• Other duties & tasks as assigned.

Soft skills

• Excellent communication skills both verbal/written.
• Effective time management & personal organization
• Demonstrates tenacity & drives for results.
• Problem solving & continuous improvement mentality.
• Behavior - Team player, humble & politeness
• Resilient, empathetic with excellent interpersonal skills.
• Should possess a high level of account management skills, but with a strong focus on Sales growth.

You are requested to E Mail updated Resume with following details

• Current Location
• You are ready to work in Noida
• Gender : Male / Female
• Total customer-interacting experience engineering products (In years)
• Relevant Customer Service & Inside Sales experience of Electro-Mechanical / Medical / Instrumentation / Electronics / Electrical / Industrial products ( In years)
• Relevant experience in Order Management , Offer management , Account administration etc. (In years)
• Relevant experience in resolving customer queries , Credit notes , RMA Processing (In years)
• Can you use CRM ( Zoho or Salesforce) & MIS report generation ?
• Do you have experience in Technical sales of Sensors , Pressure Switches & Transmitters ?
• Have you interacted with OEMs, Engineering firms, consultants , System Integrators, Engineering Companies ?
• Have you interacted with market verticals like Building Automation , Chillers, Compressors , Boilers / Heat Exchangers etc ?
• Have you interacted with HVAC/R manufacturers , Critical care / (ICUs / ICCUs), emergency rooms (ERs) / Hospital , Health care , Medical , Life Sciences, general applications verticals etc.?
• Are you proficient in English & Hindi ?
• Have you interacted with European / American Nationals?
• Current salary (Fixed + Variable)
• Expected Salary
• Minimum Notice period required for Joining
• Contact Details, Residence & Mobile No.
• WhatsApp No / Skype ID
• Age / Birth date

In case you are not interested, we would appreciate, if you can refer us, suitable

matching profiles from your rich contacts

[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[

Best Regards

Pradeep Kumar / Mumbai

Email:

Cell:

[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[