Relationship Manager

3 hours ago

Delhi, Delhi, India Niva Bupa Health Insurance Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Company Description

Niva Bupa Health Insurance Company Ltd. is a joint venture between Fettle Tone LLP, an affiliate of True North Fund VI LLP, a leading Indian private equity firm, and Bupa Singapore Holdings Pte. Limited, a UK-based healthcare services expert. The vision of Niva Bupa is to become India's most admired health insurance company by empowering customers with knowledge, guiding them with expertise, and providing a wide range of services. Bupa has six decades of experience in the healthcare industry with a 29-million customer base in over 190 countries. Niva Bupa aims to build long-term relationships with its customers, giving them confidence to access the best healthcare.

Role Description

This is a full-time on-site role for a Relationship Manager located in Delhi, India. The Relationship Manager will be responsible for managing customer relationships, addressing customer queries, and providing exceptional customer service. The role involves guiding customers through the health insurance process, ensuring customer satisfaction, and handling customer complaints. Additionally, the Relationship Manager will be required to identify new business opportunities, collaborate with team members to improve service delivery, and maintain accurate records of customer interactions.

Qualifications

  • Customer service and relationship management skills
  • Excellent communication and interpersonal skills
  • Problem-solving and conflict resolution skills
  • Experience in the health insurance or healthcare industry is preferred
  • Ability to work independently and as part of a team
  • Proficiency in using CRM software and MS Office
  • Bachelor's degree in Business Administration, Marketing, or a related field
  • Positive attitude and a proactive approach

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