Audit Lead

6 days ago

Gurgaon, Haryana, India OYO Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Job Description Mystery Audit Lead

Company: OYO

Location: Gurugram (Office-based role)

Salary Range: Up to LPA

Interested candidates can share their details on WhatsApp at: Adarsh Anand )

CV, Current CTC, Notice Period.

About OYO

OYO is a global platform that empowers entrepreneurs and small hotel owners by providing full-stack technology, operational support, and revenue-enhancing solutions. With 40+ integrated products and more than 157,000 storefronts across 35+ countries, OYO transforms unbranded or underutilized hospitality assets into branded, digitally-enabled spaces with better revenue potential and improved guest experience.

Role: Mystery Audit Lead

We are looking for a detail-oriented and execution-driven professional to lead end-to-end mystery audit operations. This role is ideal for someone who can manage processes, handle field teams, and drive insights that improve service quality across properties.

Key Responsibilities

  • Lead end-to-end planning, execution, and reporting of mystery audits
  • Create audit frameworks and checklists to measure service quality and operational compliance
  • Recruit, train, and manage mystery shoppers/field auditors
  • Track audit progress and ensure timely completion with accurate data collection
  • Analyze findings and present actionable insights to stakeholders
  • Work closely with cross-functional teams to drive corrective actions and service improvements
  • Ensure adherence to OYO standards, compliance policies, and regulatory norms
  • Continuously improve audit processes for higher efficiency and business impact
  • Opportunity to contribute to additional strategic projects as the role grows

Key Performance Indicators

  • Audit Quality
  • Deviation %
  • Cost per Audit
  • Process P&L
  • Turnaround Time (TAT)

Required Skills & Experience

  • Masters degree in Business, Management, Hospitality, or related field
  • 35 years of experience in quality audits, mystery audits, or operations management
  • Strong analytical ability with excellent project and time-management skills
  • Experience managing field teams/auditors
  • Strong communication and presentation skills
  • Ability to work under deadlines and handle multiple projects simultaneously

Why Join OYO?

  • Be part of a global, fast-growing hospitality tech platform
  • Opportunity to influence service quality at scale
  • Cross-functional exposure and scope for leadership growth

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